Unit 1
Which of the following is not a chapter in the Texas Administrative codes?
A)211
B)227
C)223
D)220
220
(pg. 2)
Have a standardized process to appropriately prioritize a call and provide pre-arrival instructions
A)Flip Cards
B)The commission
C)Agency director
D)EMD guide cards
EMD guide cards
(pg. 34)
What are the 6 steps in 911 call processing?
A)Caller dials 911, question what emergency services are needed, dispatch elements, stay on phone with caller, speak with elements upon arrival, hang up
B)Caller dials 911, switch routes call to selective router with number, selective router puts call to PSAP in appropriate center, PSAP finds number in ALI database, ALI gives name and number to responders, 911 operator dispatches appropriate elements
C)Caller dials 911, call taker answers, call taker retrieves as much accurate data as possible, call taker fills out call sheet, dispatcher suggest elements on where to go, serving PSAP writes report
Caller dials 911, switch routes call to selective router with number, selective router puts call to PSAP in appropriate center, PSAP finds number in ALI database, ALI gives name and number to responders, 911 operator dispatches appropriate elements
(pg 43)
What is the first step in a critical conversation?
A)Emotional labeling
B)Paraphrasing
C)Getting basic caller info
D)Discriminitive listening
Emotional labeling
(pg 92)
K
A)Kilo
B)King
C)Kane
D)Kneel
King
(pg 126)
Which legislature established TCOLE on September 1, 1965?
A)59
B)62
C)77
D)19
59
(pg 2)
HIPAA
A)Health Insurance Portability and Accountability Act
B)Health Insurance Portillos and Accountability Act
C)Health Insurance Possibilities and Accounting Act
D)Health Increasing Portability and Accountability Act
Health Insurance Portability and Accountability Act
(pg 36)
A)Stop talking
B)End of conversation
C)Error, erase
D)No further information needed
Error, erase
(pg 53)
What should you avoid using in documentation?
A)Opinions
B)Names
C)Grammar
D)Police/fire codes
Police/fire codes
(pg 109)
What should you do to reduce noise on the radio?
A) Face the noise and point the microphone away
B)Move to another location
C)Tell responders to wait until noise ceases
D)Turn away and cover the microphone
(pg 133)
Guidelines and documents measure what they are supposed to in a specific category
A)Reliability
B)Evaluation
C)Quality Assurance
D)Validity
Validity
(pg. 21)
_____ assists those who find it difficult to speak
A)Speech-to-Speech
B)Voice-to-Voice
C)Heart-to-Heart
D)Mouth-to-Mouth
Speech-to-Speech
(pg 31)
This radio type is powered by external electrical system typically hundreds of feet away
(DOUBLE POINTS: How many volts are used here?)
A)HAM radio
B)CB radio
C)Mobile radio
D)Base radio
Base radio
(pg 68)
____ of communication are accounted for by tone of voice
A)38%
B)62%
C)12%
D7%
38%
(pg 95)
What are the three categories of pre-alerts?
A)Inquisition, Indigestion, Determination
B)Inquiry, Information, Detail
C)Information, Inspection, Detail
D)Inquiry, Impose, Detail
Inquiry, Information, Detail
An agency shall notify the commission if a licensee has been convicted of any offense above a class C misdemeanor or a class C misdemeanor involving ___ or ____
A)responsibilities of office, family violence
B)family violence, human trafficking
C)perjury, computer crimes
D)felony, class A misdemeanor
responsibilities of office, family violence
(pg 14)
According to Texas Government Code Chapter 552 subchapter C, requestors have the right to receive an itemized statement of charges when they exceed
A)$30
B)$40
C)$50
D)$60
$40
(pg 37)
Interoperability is more a function of the ____ factors involved
A)technical
B)non-technical
C)human
D)multi-dimensional
human
(pg 70, TEEX question)
When dealing with child callers, they maty provide inforamtion that is more ___
A)detailed
B)confusing
C)simple
D)inaccurate
detailed
(pg 119)
How would you dictate the description of a black female, looks like an adult, five feet seven inches tall, 170 pound?
A)BMA, 507, 170
B)BFA, 507, 170
C)BFA, 5'7,170
D)BFA, 5 ft 7 in, 170lbs
BFA, 507, 170
(pg 136)
___ must recognize common rating errors
A)Agency directors
B)Call takers
C)Supervisors
D)The commission
Supervisors
(pg 20)
Protocols are _____ standardizations
A)state mandated
B)government
C)agency-adopted
D)TCOLE
(pg 34)
Which of the following is not a basic function of a MDT?
A)Bar code reading
B)Report writing
C)Ticket issuing
D)Location history
(pg 64)
When is it appropriate to hang up on a caller?
A)When they make threatening comments to the call taker
B)When they are rambling about a non-emergency subject
C)When you are comfortable with the information provided
D)When responders arrive
When you are comfortable with the information provided
(pg 109)
What is plain language for "Be on the lookout for"
A)BOLO
B)Searching for
C)Attempt to locate
D)Trying to find
Attempt to locate
(pg 128)