Standard Work
Illinois Landmarks
Genesys Facts
Movies
Food and drink
100
This standard work helps process a customer return.
What is the Returns and post order guide?
100
This landmark's former name was the Sears Tower.
What is The Willis tower?
100
This is the name of your lunch break in Omni Channel.
What is "Meal"?
100
The name of the bird from UP:
Who is Kevin?
100
This Japanese dish features raw fish and rice, often served with soy sauce and wasabi
What is sushi?
200
This SW should be referenced if a customer wishes to cancel an order.
What is the Maintain an Order Guide?
200
This famous Chicago sculpture, called "Cloud Gate", is more frequently referred to by this nickname.
What is "the Bean??
200
True or False - Closing a tab during a transfer before leaving a call hangs up on the customer, preventing the transfer.
What is "True".
200
This city is the setting for the movie "Ratatouille".
What is Paris?
200
This spice, derived from the Crocus flower, is one of the most expensive in the world.
What is saffron?
300
This standard work lists all required readback items for an order.
What is Order/Quote Entry Guide?
300
This museum houses a German Submarine, the U-505.
What is The Museum of Science and Industry?
300
True or False - Blind Transfers and Warm transfers follow the same steps.
What is "False"?
300
This movie featured the song "The Bare Necessities"
What is "The Jungle Book"?
300
July 13th is dedicated to this fast food in the U.S.A.
What are French Fries?
400
This standard work will help you if a customer has a complaint about technical specs on Grainger.com
What is "Feedback"?
400
Casey Illinois is home to 12 of the World's ______ objects, such a mailbox or rocking chair.
What is "Largest?"
400
True or false - ACW should be cleared before making an outbound call.
What is "True"?
400
This Villain is from the movie Aladdin.
Who is Jafar?
400
Which famous takeout container was invented by Frederick Weeks Wilcox in 1894?
Chinese Takeout Box
500
This standard work will help you if a customer asks for a list of everything they've ordered this year.
What is Order History?
500
This Elephant located on Interstate 55 has been turning heads for decades due to being this unique color.
What is "Pink"? Located in Livingston Il.
500
This status in Genesys means you are not available to take calls, but still online and can be called directly.
What is Direct Calls Only?
500
Robert Downey Jr is famous for playing Iron Man in the Marvel Cinematic Universe. What other Marvel Character is he going to perform as?
Who is Victor Von Doom?
500
This is the oldest soft drink in America.
What is Dr. Pepper?