Hard Conversations
Resentment, Boredom, Person Issue, Burnout, and Atittude
What are the 5 reasons people misbehave?
Paraphrase, Acknowledge, Determine Next Steps and Confirm Understanding.
What is PAD-C?
The Voluntold, the Vacationer and the Eager to Learn.
What are the three different Participant Types?
"You're wrong!"
What not to do when answering learners?
The level of active participation, attention, and emotional investment that students show while in the learning process.
What is engagement?
Prepare, Manage your mindset, present your observations, analyze objectively, gain commitment
What is blueprint for hard conversations
Repeat it back to the student in your own words to ensure understanding.
What is Paraphrasing?
These people are happy to be learning a new skill and take their craft seriously.
What is an eager to learn learner?
Watch tone and body language. Be curious and assume positive intent. Adjust mindset from negative to positive reinforcement.
How to be aware of responses and reactions?
Cognitive, Behavioral, Emotional, Social.
What are types of engagement?
What are the 4 Negative Emotions
what are tears, silence, anger, defensiveness
Thank the learner for their question.
What is acknowledgement?
Negative comments, not participating, know it all and multitasking.
What is a voluntold learner?
DAILY DOUBLE!!!
Immediately sets the class up for success by re-enforcing company and classroom culture.
What is setting expectations?
A feature in Teams that allows you to provide kudos for a colleague that others can see.
What is the praise button?
DAILY DOUBLE!!!
Identify what learners already know about the subject, Stimulate and focus the learner's thinking, Monitor progress, Create and hold interest, Help recall of knowledge and to Build confidence.
Why do we ask questions?
In-Scope and Out-Of-Scope questions.
What is Determine Next Steps?
This group is happy to be off the phones and doing something different.
What is a vacationer learner?
Ice breakers, setting clear expectations, staying confident and creating discussions while being aware of your responses.
What can be used to create a safe environment?
A platform for creating and hosting engaging quiz games for learners.
What is Gimkit?
Problem Snowballs, issue escalates, and your performance can be questioned
What is negative effects of hard conversations?
Ensuring that the learner's question was answered and they comprehend the response given.
What is Confirming Understanding?
DAILY DOUBLE!!!
73%.
What percent of adults consider themselves a life -long learner?
Encourages people to misbehave more, does not let people voice their concerns or questions, interrupts the learning process and lowers retention and could make people leave the company.
What is failing to maintain a safe environment?
Being Inflexible. Lack of credibility. Boredom, lack of challenge. Don’t feel acknowledged/recognized.
What disengages a learner?