Polaris Navigation
What field must you leave blank when entering the start date of a new PRS case?
The “End Date” field.
Who is responsible for entering new cases into Polaris?
The Program Coordinator
What does PRS stand for?
Post Release Services
What is the correct “Report Type” for most case notes documenting calls or check-ins?
Case Note Only – No Report
What tab in Polaris shows all your open and assigned cases?
Program Engagements
What date goes in the “Start Date” field of a new Program Engagement?
The date the referral was accepted in the UC Portal
What type of case requires a Safety Plan PDF to be generated and shared?
When safety risks are flagged in the PRS Assessment
Which field in a PRS case note determines if a Safety & Wellbeing Assessment is required?
Minor’s Safety and Wellbeing Assessed
What is the minimum number of goals required in a Service Plan for Level 2 cases
Two
If the minor hasn’t been released yet, which checkbox must be selected?
Minor Pending Release
What is the minimum number of goals required in a Service Plan for Level 2 cases?
Two
What type of report status must be selected for a 14-Day report?
Pending
What must you do if a Case Manager changes mid-case?
Complete an Internal Transfer Checklist and reassign in Polaris
What happens if the minor has received services before?
Their previous contact must be searched and selected instead of creating a new one
What must you do if a Case Manager changes mid-case?
Complete an Internal Transfer Checklist and reassign in Polaris
What must you always do when documenting a declined service?
Complete a Notice of Concern and upload the Refusal of PRS
What three people should be CC’d when sending a case acceptance or transfer email?
The assigned Case Manager, their Supervisor, and the referring Shelter Contact
Which section of Polaris contains important updates from HSPRS leadership
HSPRS Program Updates tab or the Home Dashboard
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What dashboard metric tells you how long it’s been since your last in-person visit?
“Days Since Most Recent In-Person Visit” on the Case Manager Dashboard
When a case level does NOT match the assigned CM, which email template should be used?
PRS Level Doesn’t Match CM (Removed From Caseload – Any Level).