TOOLS
Where can customer file a claim online?
VHDP Dashboard
Fastest Finger - Show us the article in Helix that would help us understand the coverage of all Connected Home Products
Connected Home Comparison Chart
What tool should we use if we need to know HOW to's of a specific phone we're Troubleshooting?
OZMO
What should you do if in any situation you have to contact ATL but ATL is outside hours of operation and at the same time, you're supervisor is not around for support, what last resort should you do?
As a very last resort, if there isn’t a supervisor available, please fill out the ATL alert form below and send to the following email: <ConnectedHomeLeadership@asurion.com>
What tool should we use when we need to remotely access cx device?
LMI/ Log me In
How do we determine how much the reimbursement is?
We base the replacement value of the covered product on its age and condition immediately before the breakdown.
WHat tool should we use if we need to check the timeframe/timeline of a claim we're filing?
HELIX
Give me instruction on how to find the Serial Number of Amazon Smart Device (Alexa, Echo, etc.)
Pro tip: the answer is in HELIX
What specific tool in HELIX can we use to review Service fee when filing for a claim?
VHDP INFO SHEET
Show us the HElix article that would give us ATL's Hours of Operation
Connected Home Escalations