Roadside
What is the roadside number?
1-800-367-6372
Who is our third party vendor
Agero
What is the cost for a winch out for a sprinter van
200
When was the roadside program launched
1984
What is the cost if a mb tech does a lockout
The mb tech will set his own price
What is the standard warranty coverage
4 years or 50,000
When did we expand roadside to 24/7
1989
What is the cost for a lockout if the agero agent completes the job
99
What is a grandfathered Customer
Vehicle purchased prior to january 4th 2011
Roadside assistance services include: List at least 6
Jump start
Fuel delivery
Flat tire change
Towing
lockout
Winch Out
If the customer is locked out of their vehicle, what is an alternative solution to a lockout
Use the MB apps
What is the cost of the sign and drive services for customers that are outside of warranty
$100
How much gallons of gas do we send to our customers
1-3
What is a winch out?
This is a service where if the customer is stuck in mud, ditch, snow
What are service restrictions?
Restricted roadways
acts of nature
vehicle accessibility