System Overload
Secure debit card payments can be made with just a few clicks over this payment platform.
What is ACI?
Sound company business practices decrease exposure to financial and reputational risk when these are carefully followed.
What are Policy and Procedure?
When an account holder or non-account holder picks up a call made by Noble, this statement must be given before authenticating the call.
What is Outbound Disclosure?
This task is necessary when the accountholder cannot be reached at the primary or business phone number.
What is skip tracing aka skipping?
This department collects on deficiency balances due to charged-off, total loss and end of term charges.
What is the Recovery Department?
Document inbound and outbound call handling notes using this system.
What is CACS 9.4?
Following relevant laws, regulations and operational policies and procedures ensures the business meets legal requirements.
What is Compliance?
This is an attempt to collect a debt, and any information obtained will be used for that purpose.
What is the Mini Miranda?
The most update to date individual information for locating the customer can be accessed using this tool.
What is TLOxp?
An attempt should be made to collect this on all accounts.
What is the Balance in Full?
As old and antiquated as it may be, all of the other systems need its information.
What is Mainframe?
While this resolution does not stop interest from accruing, it’s a practical option when the accountholder can’t pay in full.
What is a Temporary Payment Arrangement (TPA)?
In Connecticut (CT), Iowa (IA), New York (NY), and Maryland (MD) the Mini Miranda is required and can only be given to this individual(s).
What is the Accountholder?
What is Work Number?
Negotiating a reduced balance (minimum 20%) with payments over 24 months secures Associate queue ownership.
What is a Settlement?
Ring, Ring! Without this system calls are not coming inbound or going outbound.
What is Noble?
Negotiations to reduce the balance greater than 20% will require this action.
What is Supervisor Approval?
These states don’t involve legal action but show who’s handling the account or if it has special status.
What are Queue states?
In order take limited ownership of an account you properly take this action.
What is Desking?
Timing is everything and managing the workday with this tool helps with adherence.
What is Workforce Engagement Management (WEM)?
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If the accountholder makes this request, remove phone numbers, submit a Call Exclusion Request, route to Supervisor Queue, complete CACS CDS, and document the account.
What is Do Not Call?
Some states limit contact frequency, and one Client allows only one call per day.
Who is Volvo Car Financial Services?
Don’t overlook this resource for caller ID and alternate numbers to find more contacts.
What are Comments?
This three-word phrase sums up the primary goal of the Collector.
What is "Get the Money"?