Self Sufficiency
¿cual es el recurso provisto por TZ MC para que podamos confirmar si los proveedores estan incluidos en la red de un plan?
Provider Lookup Links Document
What is our daily goal and our team goal for HRA completion?
100% of the HRAs available daily
85% completion: Team Goal
What is a corn pancake similar to a tortilla that is a traditional Venezuelan bread?
Arepa
if there are 12 fish and half of them drown, how many are left?"
12 because fish don't drown
What should you do if an agent transfers two clients on one call for TPV?
Take both client and clarify to the clients that both apps will be submitted however you will only very one app today. If any additional information is needed we will call them.
What are two ways we should be reading the HRAs to clients?
Verbatim
Providing answer options
¿Mofongo y Mangu son platos de que region de latinoamerica?
El Caribe
f we were in a race and you were in second place and I passed you, what position would you be in?
Third place
Name three troubleshooting steps that should be taken to try and fix audio/ connection issues before reporting the issue to a lead for guidance or assistance?
F5 / Refresh
Flush / Clear Cache
Reboot / Restart
¿Que es un HRA?
Una serie de preguntas para informar a la aseguradora sobre sus necesidades.
What is a marinated raw fish dish that is served throughout South America?
Ceviche
What word is spelled incorrectly in the dictionary?
Incorrectly
What should we do when we do not get a response in the dental chat?
After 3 minutes of waiting, tell the client that we are unable to confirm at this time and move on.
True or False? If there are 2 questions left to ask, but I see the length of the call exceeded 30 minutes, I can skip those two and continue to close.
False
A sauce made from mashed avocado, tomatoes, lime juice, cilantro and onions
Guaca-ca-ca-mole
A dog has three puppies. Sunday, Monday and Tuesday. What is the mothers name?
"What" (is the name)
How should we handle these two types of client push-backs?
A. Client is pushing back to the enrollment
B. Client is pushing back to the TPV process
A. Pause and ask probing questions to better understand the clients concern
B. Acknowledge - Reassure - Move on
Name all the Carriers and plan types we HRA for.
Anthem SNP
Aetna SNP
HMA SNP
UHC SNP
Cigna
What is a flavorful base in Caribbean cooking, consisting of finely chopped or pureed vegetables and herbs, typically sautéed or braised in oil.
Sofrito
if your Uncles Sister is not your aunt, What is she?
She is your mom