Telephone conversations
You didn't catch what the person said. What are you going to say?
Can you repeat that, please?
Can you say that again, please?
Sorry? Pardon?...
You'd like to see someone's passport. What are you going to say?
Can I see your passport, please.
Ask a passenger why they came to Germany.
Ask them what their father's/mother's name is.
What is the purpose of your visit/journey?
What is your father's/mother's name?
You've found an unidentified piece of luggage at the airport. What would you say to the airport stuff?
e.g. Please, do not touch or move this piece of luggage.
You see a suspicious person at the railway station and want to search their bags. What are you going to say?
e.g. We are going to look into your bags now. We are going to search your bags now.
Your colleague is not at the office today. What are you going to say to the caller?
I am afraid ... is not at the office today/is out. Would you like to leave a message? Can I take a message?
A person doesn't have a visa. Tell them about it in a polite way.
e.g.I can see here that you don't have a visa.
I am afraid that you are not in possession of a required visa.
Ask a passanger about the duration of their visit.
How long do you intend to stay in Germany?
How long are you going to stay in Germany?
You need people to leave a certain area. What would you say?
e.g. Due to security reasons we need to block off/cordon this area. Please, leave/vacate this area immediately/ stay behind the blocking tape.
You want to ask a person if they have any prohibited items. What are you going to say?
e.g. Do you have any dangerous items?
Have you got any dangerous items?
You can't hear what the caller is saying, they are too quiet. What are you going to say?
Can you speak up, please?
Can you speak a bit louder, please? I can't hear you.
You'd like to dig deeper into a person's documents. Inform them in a polite way. They are not exactly excited about the idea, try to calm them down.
e.g.We need to make further checks in your case.
We need to check if you are permitted to enter the country.
The more you cooperate with us, the faster we can finish the procedure. Please, follow me into our office./ You shouldn't be angry, I am just doing my job.
Ask the passenger to show you the confirmation of their admission to the university.
Ask the passenger about accomodation in Germany?
Ask the passenger to show you accomodation and health insurance confirmation papers.
Can I see your (university) admission papers, please?
Where are you going to stay?
Can I see your booking and health insurance confirmation, please?
You want to inform a passenger that certain items are prohibited on board planes.
e.g. According to German Aviation Law you are not allowed to take any weapons or dangerous items on board planes. This also includes blank guns and imitations. These items have to be confiscated for transport in the cargo hold.
You have found a one-hand knife, blanks abd pepper spray on a guy at the train station.
Fill in the gap with an appropriate word:
This is a ... act violation.
weapons
Introduce yourself on the phone and give a reason for your call.
e.g. This is ... from ... I am calling from border crossing point/ headquarters/ airport ... to check the vehicle/ the documents...
There is an issue with a person's visa. The visa is valid till September, now it is October. Explain the situation to the person.
E.g. I am afraid, you visa has expired and there is no further visa or residence permit in your passport. So you stayed in Germany without the required visa or residence permit (illegally). You should have contacted a local foreigner's office. We need to make further checks in your case. Would you please follow me to our office...
Ask the passenger if anyone is meeting them at the airport?
Ask where the passenger's relatives live.
Explain where the passengers can find their luggage.
Is anyone going to pick you up from the airport?
Where do your relatives live?
The baggage claim is after/on the right/ left of... the passport control. Please, follow the signs which say "baggage claim".
Some drugs have been found in a passenger's luggage. What are you going to say?
e.g. This is a prohibited item. Supplying or possession is a criminal offence. We have to seize this item. Please, follow me to our office...
We are going to pass you on to the State Police.
A suspicious person is getting aggressive and you want to search them. What are you going to say?
Please, put your arms up, I am going to search you for dangerous items.
Continue the dialogue:
- Good morning, Federal Police Office. This is ... speaking. How can I help you?
_
E.g.: - I would like to talk to ... , please.
- I am afraid, they are out of the office. Can I take a message?
- Yes, my name is ... I'd like them to call me back asap, please.
- Regarding?
- Our meeting on Thursday.
- How can they reach you?
- At ...
- I'll pass on the message as soon as they are back.
- Thank you.
- You are welcome. Bye.
You'd like to do a pre-check. Ask the pilot to inform their passengers about it.
e.g. Can you infrom the passengers and ask them to have their passports ready when getting off the plane? We were alerted about the stolen passport on board and need to identify it.
Explain that the passengers visa has expired.
Fill in the gaps with the appropriate words: The ... doesn't depend on the date of entry. I am afraid, it's ... for the period stated here.
validity, valid
Fill in the gaps with the appropriate words:
A passenger applied for political ... in Germany.
Their application has been ... because they stayed in a another safe country for 6 months before they arrived in Germany.
asylum
refused
What is a Kubotan?
You have found it during the search of a suspicious person at the train station. Is it ilegal in Germany?