Authentication
What type of authentication is required for updating customer address?
High Risk Authentication
When can we add a travel watch onto a credit card and for how long?
Customer's card is blocked while travelling. CW10 can be lodged for a maximum of 60 days
How to check recent maintenance on profile (Hint: not MCIF)
CIF EJNL
Why would I not be able to delete tokens on a Credit Card before completing an L/S?
No tokens or deleted tokens need to be unselected
Who has 5 Cats?
Lidia
How can we make Voiceprint Exception High Risk?
Step-up Authentication with VP + PhoneCode or OTP
What fraud codes do we use for a lost card with POS 07 fraud transactions? No existing card watches on file.
Code 1 - Card reported lost - with fraudulent transactions
Code 2 - CU - Customer called in and identified fraud
How to check for signing authority on a business profile?
CIF COWN or CIF EOAD
Which department do we transfer Private banking Employees or Customers?
Premier Service Line - Fraud
Who came to Canada in March 2025?
Ajan
What is a Gateway Phone Mismatch Message?
When message is displayed, Exception High Risk Authentication is required to perform High Risk transactions.
What is a fraud transaction with a POS Mode of 07 with token A?
Account Takeover - Tap with mobile wallet
What system do we use to edit/update customer information?
C3 --> Customer Details --> Change Details
What do we do if we see a TWL8 on MPTI?
Review notes on PEGA, transfer to Senior Detection (SDA) 1-844 218-9830
Who is from South Africa?
Rashani
What information do we need to authenticate a branch representative?
1. First & Last name
2. Logon ID
3. Branch # or location
4. People Manager's name
5. Send a 4 digit code via teams and ask the colleague to verbally confirm the code
In which situations would I need to send an admin referral to Markham Onshore Claims?
Additional/no longer fraud on Resolved to Case Management with:
Which TSYS screen will tell me the previous card watches on a credit card?
IAED
What account numbers are we NOT allowed to disclose?
What's your coaches' mother tongue?
Tamil
If there is an MCOM referencing a lost/stolen device or compromised device credentials, what type of authentication are we NOT able to accept?
Cannot accept VDC - Authenticated with OTP or VCC - Authenticated with OTP. Must authenticate customer using other authentication methods (excluding OTP).
What type or authentication is required for a CW01 due to Credit Card activation?
An extra CAT B question must be asked in addition to any High Risk Authentication method used. If the customer response does not match, then refer to branch.
What TSYS screen will tell me the name/card # of an additional cardholder?
TSYS IACI
What do we look for under the status column for an indicator to reflect the transaction was not authorized by Verified by Visa?
What is your manager's government name?
Ibrahim Hassan