Procedure
The Title Procedure Number
What is procedure 205-001
205-001 A B C
How often should you clear your rejects
What is daily.
The 3 programs you document in
What is:
STA / Tex
Pinnacle
Unperfected Log
TOE
What is Transfer of Equity
How may steps are in the Unperfected guide?
What is 6.
Normal Lease Termination quotes
What is procedure 671-001
In addition to the Title Clerk, or if the title clerk is not available, who can you ask for?
What is:
1) Sales Manager
2) Office Manager / Comp Troller
3) General Manager
The program you can see your Key Performance Indicator's
What is Verint
TEX
What is Title Explorer
How often do you get a new tracker?
What is 45 days.
What procedure series is state specific?
What the 800 series.
Does TRAC have a Lien Holder?
What is no, there is no lien holder. The owner is Ford Motor Credit Company. HTD Leasing LLC - there is no lien holder
The place to find the dealer cycle times.
What is STA -
MSO
What Manufacture Statement of Origin
Name 5 states that are ELT
What is
Arizona
PROC 802-205
California
PROC 804-205
Colorado
PROC 805-205
Florida
PROC 809-205
Georgia
PROC 810-205
Idaho
PROC 811-205
Indiana
PROC 813-205
Kansas
PROC 815-205
Louisiana
PROC 817-205
Maryland
PROC 819-205
Massachusetts
PROC 820-205
Michigan (retail)
PROC 821-205
Nebraska
PROC 826-205
Nevada
PROC 827-205
New York
PROC 831-205
North Carolina
PROC 832-205
Ohio
PROC 834-205
Pennsylvania
PROC 837-205
South Carolina
PROC 839-205
South Dakota
PROC 840-205
Texas
PROC 842-205
Virginia
PROC 845-205
Washington
PROC 846-205
West Virginia
PROC 847-205
Wisconsin
PROC 848-205
Quality Assurance
What is procedure 062
Ford credit receives and retains all RCL titles. If electronic lease title is issued by the state, an automatic print title is requested on all RCL accounts, except which states?
What is Kansas, Maryland and South Dakota.
The Old Online Desk Reference
What is Ask Ford
TRAC
What is Terminal Rental Adjustment Clause
What is the PO BOX number to STA:
Ford Motor Credit Company Address:
????? 30201 College Station, TX 77842
P.O. Box 30201
Physical address is:
Secure Title Administration, Inc.
200 Quality Circle, Suite #100
College Station, TX 77845
In lieu of our procedure, where can you find additional title processes?
What is the STA Handbook
In addition to imaging a POL, what are the next steps?
What is
1) waive it if the customer holds the title
2) order a duplicate we hold the title/lease
3) If ELT - submit a ticket to download the record
This is where you log a complaint
What is CCS.
GIV
What is Global Image Viewer
What is the RICO PO BOX:
Ford Credit
PO BOX ????
Clevand, OH 44135-0905
What is:
Ford Credit
PO BOX 35905
Clevand, OH 44135-0905