COMPLACENCY
This occurs when someone gets too comfortable or overconfident in their routine.
What is complacency?
These are unofficial rules followed by groups that can override formal procedures.
What are norms?
Maintenance relies on physical/visual cues including these.
What are placards, lockout pins with red streamers, and red flags/tags?
Situational awareness stems from this D12 concept.
What is lack of awareness?
Watch out for each other, keeping safety as a top priority, is an example of this.
What is teamwork safety net?
Complacency can lead to this type of mistake due to overlooked steps.
What are procedural errors?
The idea that shortcuts are acceptable because 'everyone does it' is an example of this.
What is an unsafe or negative norm?
The thing that is lost on most when it comes to effective communication.
What is listening?
When situational awareness is lost, this can happen.
What is an accident or mistake?
A strong team culture helps reduce this.
What is human error or safety risks?
Fill in the blank. _______ accompanied by a loss of awareness is a dangerous mix.
What is overconfidence and/or self-satisfaction?
This is a method to encourage the development of positive norms.
What is training?
Miscommunication can be reduced by using this tool or method (often used in line maintenance)
What are shift handovers, written logs, checklists, or standardized forms?
Think of what might occur in the event of an audit or accident, and subsequent investigation, is an example of this.
What is Lack of Awareness risk mitigation strategy?
Fostering professional relationships has many benefits including these.
What are:
Meeting common goals
Establishing comradery amongst your peers
Encouraging open communications
Building collaborative and resilient teams?
The statement 'Do not lower your standards' is an example of this.
What is a risk mitigation strategy for complacency?
To challenge unsafe norms, a technician should do this when unsure.
What is ask questions or follow procedures?
We learned of two methods of listening, active listening and this.
What is passive listening?
These D12 factors contribute heavily to loss of situational awareness.
What is distraction, stress, complacency and fatigue?
The majority of incidents and accidents are not caused by technical failures, but by this.
What are human interaction failures?
Routine actions can cause you to see what you expect to see, is an example of this type or form of complacency.
What is expectancy?
One strategy to fight unsafe norms is to create a culture of this.
What is accountability and/or openness?
Speak up if you witness something unsafe is an example of this.
What is risk mitigation for lack of communication.
Situational awareness refers to an individual’s ability to perceive what has happened, what is happening, and this.
What is anticipate what could happen next?
Effective teamwork ensures that these three resources are pooled and used effectively and efficiently.
What are knowledge, skill and attention?