Deposit Account App
What are the 3 different channels the customer can apply?
What is
1. Phone 2. ApplyNow 3. Branch
When a customers SSIs starts with a specific number we are not allowed to use for account opening. What is that number?
What is 9
Social Insurance Numbers ("SINs") that begin with a "9" are issued to temporary workers who are neither Canadian citizens nor permanent residents of Canada.
Which Credit Card has an annual fee of $95?
What is BMO Premium Rewards Credit Card?
When asking OOP how many questions needs to be answered correctly?
What is 2
If a customer needs an interpreter on the line can we proceed with the account application?
What is no
What is the Equifax score that is needed to proceed with opening an account for Canadians?
What is Equifax Score 580 or above
What disclosure is only played during Credit Card Application?
What is Qualifying Income?
When placing a failed verification note in tpss, how long would you set the expiration date?
What is 1 year
What are the requirements to open an account over the phone?
US Citizen
US Resident Alien (with US ITIN)
US Non-Resident Alien (with US ITIN)
Canadian Citizen/Resident
What form is needed to be filled out when for non us residents?
What is
W8BEN
According to the Balance Transfer gudielines, how many creditors can a customer transfer to?
What is three creditors?
True or False:
When WWE shows voice id match and no consent provide. You may proceed to assist the customer
What is False
How many disclosures need to be played/read before opening the account (excluding CA residents and cd)
What is
Funds Availability - Required Verbal Disclosure
Qualification - Required Verbal Disclosure
Patriot Act - Required Recorded Disclosure
E-Sign Disclosure.
Deposit Account Opening with Firm Offer of Credit Disclosure.
Who do we send the W8BEN form to once completed?
What is RBT support
Who/What can we NOT accept applications from/for per the guideline restrictions?
What Is-
If you have a Medium Risk call, what are the acceptable next steps of verification?
What Is-
If a customer is calling in regarding a promo code but does not have it available at the time of the application can you look for it and enter it in tpps?
What is No
Customer must provide the code to you BUT you can direct them to website to retrieve the promo code.
True or False:
A Canadian customer can transfer funds to BMO US for for free?
What is false
What Credit Card Products do we have, along with their introductory offer?
What Is-
BMO Platinum Credit Card with 0% intro APR on purchases for 15 mos from account opening date
If you hear someone in the background while speaking to a customer, that is also a customer, do you verify them and continue or read the Third Party Disclosure and continue?
What Is-