Nosey Neighbors
(KYC / CIP)
(KYC / CIP)
What banking process requires financial institutions to verify the identity of their customers to prevent fraud, money laundering, and terrorist financing?
Know Your Customer (KYC)
What are the fees on a Basic Checking account, and how can it be waived?
$3 for paper statements, waived for e-statements
In customer service etiquette, what is the professional posture you should take when assisting a customer at your stand up teller counter?
Stand up while waiting on the customer
What are the 2 Money Market accounts we offer?
Where can the premium money market rates and requirements be found?
The Back Book Rate Sheet
In banking, understanding a customer's source of income and financial behavior starts with asking about what 2 key details during account opening?
Cash activity and employment status
When does the statement cycle on a Reward checking account?
1st of the Month
What is one action that you can do as a customer walks into the lobby that is known to deter a potential robbery and also good customer service?
Acknowledge the customer
Which Money Market offers the highest interest rates?
Premium Money Market
No
When opening Individual accounts, what can be used as Primary identification?
Valid Drivers License, state-issued ID or US passport
What is the penalty for missing qualifications on Reward Checking accounts?
There is no penalty, and the account is eligible to qualify the following month
This action gives you the best opportunity to find out more about a customer and their needs.
Ask Questions
Can you write checks on a Money Market account?
Yes
When is the only acceptable time to wear a t-shirt at the Bank?
On Chiefs and Royals game days, as instructed by HR
When opening accounts, what verifications do we run on new individual customers?
Verification2 (ID manager), OFAC, and Chexsystems
What are the rewards a customer can earn on a Reward Checking account?
What is one thing you can do with a jacket at your desk or station that makes Stefanie's eye twitch?
Hang it on the back of the chair instead of putting it away in a closet or employee area
What is the minimum balance on the Money Market account, and what is the fee for dropping below that balance?
What was the primary driver for the creation of the CIP requirements and the formalization of the KYC requirements?
September 11, 2001 which was the driving force in creating the Patriot Act.
The Customer Identification Program (CIP) is part of what bank regulation?
the USA Patriot Act
What are the 3 Qualifications on the Reward checking account?
This is Stefanie's #1 re-occuring pet peeve
Using cell phones on the front line while customers are in the building
What is the minimum balance for the Premium Money Market account, and what is the fee for dropping below that balance?
What is the driving financial reason that Bank's offer deposit products and services?
To borrow from customer's at less than market rates