Bank World Problems
(Complaint Handling)
(Complaint Handling)
What forms can a complaint come in?
Verbal or written
What is the minimum balance on a Small Business account & what is the fee if the account drops below that balance?
What year were we founded?
1893
How many debits can post to a Statement or Youth Savings account monthly before additional fees are assessed?
3 Free Withdrawals per Quarter
What does RDC stand for and what type of customer typically requests these?
Remote Deposit Capture & Business Accounts
Is the following statement a gripe or a complaint?
'This bank is terrible'
gripe
What is the minimum balance on a Business Savings account and what is the fee if the account drops below that balance?
How many ATMs do we have?
4: Weston, Platte City, Price Chopper, and Cosby
What is the Activity fee on a Statement or Youth Savings account?
$1 per withdrawal after the first 3 withdrawals per quarter
Is the following categorized as a complaint?
"Your CD rates are too low, if you can't offer me a better rate than I am going to take my money elsewhere."
No.
The following are examples of what type of complaint:
e-mail, banno chat, social media, or letters
Written Complaints
What is the activity fee for a Business Savings and when does it apply?
$1 per withdrawal after 3
How much was accepted in deposits on the first day of operation?
$159.25 (answers between $140-$180 count)
What is the minimum balance on a Statement Savings & what is the fee if the account drops below the minimum balance?
What business currently occupies the old Kansas City bank building (the branch before Cosby Opened)?
Sunrise Dispensary
What are the important pieces of information for the Complaint form?
Who, What, When and Where
What is the Credit called that can offset the monthly fee on a Commercial Checking account, and may reduce the monthly fee entirely for that month?
Earnings Credit
What currently occupies the old downtown Weston bank building?
Silk Art Museum
What is the minimum balance on a Youth Savings & what is the fee if the account drops below the minimum balance?
Are savings accounts REGULATORILY limited to 6 withdrawals per month?
Not since the Fed suspended the limit in 2020, but Bank's are allowed to continue enforcing it at their leisure.
When should a complaint be forwarded to your supervisor?
Immediately
What is the monthly fee for a Commercial checking? there are 3 parts.
Going back to 2005, how many branches have we operated at one time?
6:
Downtown Weston, KCI, Camden Point
Weston, Platte City, Cosby-KC
What are the 2 qualifications on a Premier Savings?
What prohibited Bank's from paying interest on Business Checking accounts and why?
Reg Q (Glass-Steagall Act 1933) prohibited paying interest on demand deposit accounts. The goal was to promote banking stability by avoiding competition between banks offering high interest rates on deposits which was believe to contribute to the Great Depression. The Dodd-Frank Act (2010) repealed this.