TEd
He has answers for Updates and changes his attire to match the season.
Who / What is TEd?
An Epic dashboard that hosts user guides, tip sheets, and update training content.
What is the Learning home dashboard?
This MultiCare IT team provides real-time support for clinical How To questions about workflows for MultiCare’s clinical end users via a phone hotline.
What is the Epic Clinical Support Line?
The team responsible for coordinating rounding visits and supporting Epic education across departments.
What is the Technology Education Team?
This is the specific type of AI model that powers TEd, trained exclusively on Epic training materials.
What is a Large Language Model (LLM)?
Select this key to access the Learning Home Dashboards
What is F1?
These options are selected on the Service desk phone tree to access the Clinical Support Line.
What is option #3 and sub-option #2 in the Service Desk phone tree?
An email template that is used to notify departments about upcoming rounding visits.
What is the Rounding Email Template?
Unlike ChatGPT, TEd doesn’t use the internet. Instead, it pulls answers from this curated internal, HIPAA-compliant resource.
What is the Epic training ServiceNow knowledge base?
Top Section of the Learning Home Dashboard that contains Epic Quarterly Update content.
What is "What's New"?
There are two methods of communication to contact the clinical support line.
What are self-service tickets via the ERC and the Clinical Support hotline?
This is the primary purpose of rounding visits conducted by Epic educators.
What is supporting staff in the community with any training needs they may have?
TEd is moving to the powerful Quill platform for this upcoming Epic Update, bringing learners game-changing features like chat export, voice-to-text, audio playback, user prompt libraries, and clickable citation links.
What are upgrades to TEd for the upcoming the Fall Update?
Interactive elements on the Learning Home Dashboard can link directly to external sites, documents, or tip sheets.
What is a hyperlink?
Flowsheets, Preference lists, Patient lists, In Basket, Problem list and orders.
What are examples of topics supported by the Clinical Support Line?
A form that should be completed to document and assign issues after a rounding visit.
What is the Rounding Follow-Up / Tracker Form?
In support of the Spring 2025 update, TEd reached this milestone in average daily usage and maintained a satisfaction rate of 85%—despite a brief downtime in February.
What is the highest average daily request volume since launch?
This changes the role / application to a different Learning Home Dashboard.
What is the Title dropdown arrow?
This is an internal resource designed to help IT staff to quickly find answers to common questions, troubleshoot issues, and follow standardized procedures.
What are ServiceNow’s Knowledge Base Articles?
This tab contains all departments in PSR, YAK, and INW with manager contact information that is used to schedule rounding visits.
What is the Technology Education Excel Rounding Tracker?