Cannabis
Can CRB's have Certificates?
Yes
When are you in DUAL control?
Name 5 instances of DUAL control.
* TCR empty/audits
* TX cash exchanges
* Vault
* Night Drop
* Cash Verification
* Large Deposits
* Card Wizard
Name 5 types of loans O Bee offers?
* Prosomal Loan
* Flash Cash Loan
* Credit Card
* HELOC
* Vehicle Loan
* Mortgages
* Emergency Loan
* Student Loans (Sallie Mae Partnership)
* O Bee Link Loans (In direct lending)
How do you link an account for a member to their OLB when they have multiple accounts?
Each person needs their own Online Banking Username - and you would connect their profile to ANY consumer account they are on.
Via their Preference Access
When should you TACO out your checks and move to the front line?
* During lunches
* Also your breaks if we are short staffed
Non member CRB deposit - What is the correct way to run a CTR?
Drop down: Transactor - all grayed out fields.
Who on a check do you OFAC?
* Non member name / business name
* Financial Institution
* Shared Branching Member
What Credit Card options do we offer?
* Secured
* Rewards
* Classic
What's the different between the available and balance?
Available is what you ACTUALLY have, and the Balance is with items pending
What is the process to release a check hold?
* Account History
* Previous Check Deposit History
* Length of Membership
* Circumstance of the check
* Escalate to your manager or Branch Manager email group
What is the correct transaction string for a cash exchange.
CR SD SW CD SC
* First one in
OR
* Building has been cleared, and the All Clear app tells you its safe to come in.
How do you calculate the monthly payment for a Credit Card?
2.5% of the balance at the end of the billing cycle
How much can you externally transfer per day?
$1000.00
When should you fill out a power of attorney affidavit?
Anytime the POA is transaction on the account
How much is the CRB application fee?
$500.00
- $250.00 for an additional account on the same LCB License.
Who is considered a Visitor?
* Anyone who is not at this branch or with O Bee.
What two loans have the same payment date?
* Credit Cards
* HELOC
How much can you transfer member to member via OLB
Up to 3 transfers per day - total of $2500.00 per day.
What is the threshold to open a Non Member Account?
$3000.00
Do CRB's receive a fee when depositing cash?
Yes!
Cash (each time)received non courier 0.45% of the transaction amount.
Cash (each time)received courier 0.30% of the transaction amount.
What is the proper way to complete the member the member Pick Up Log?
* Date received
* Who received it
* Item Description
* Member Name
* Date Picked up
* Member Signature
* Employee Signature & Teller releasing Item
What are 7 ways to make a loan payment?
* Mail in Check
* Pay by phone (4.99 fee)
* In person
* OLB
* Automatic Payment
* Bill Pay
* Shared Branching
Can we assist a member if they need a code when adding a card to their mobile wallet?
Yes, on our side it is called a TOKEN.
Contact center and card services can assist our member. Please put a Taproom case in.
Or have them call our Contact Center.
What do you do if you have a check variance?
Check teller bundles for the day in Check Image.
Find teller in balancing status.
Snag bundle in question and verify which checks show in Check Image, and what check images never were transmitted.
---- To resolve ----
TBD on the situation
* Void and redposit
* KR GL(TA)