Money
"You owe $$ today."
"I can assist you in making your co-payment today of $$$."
"We do not have any openings until 7pm."
"Our next available opening is at 7 PM, and I'd be happy to reserve that time for you."
“You have a past due balance”
“My system is showing an existing amount of $$$, have you already spoken with our billing team regarding this?”
"We cannot see you for 3 hours."
"The next available time we can see you is in about 3 hours."
“You have an outstanding balance of $350 that you need to pay.”
“I see that there is an amount of $350 associated with your account. Have you recently made a payment?”
If not > “I would be glad to assist you to make a payment today and/or connect you with our billing team to set up a future payment”
If so> “Perfect, I will make a note of that for our billing team to let them know it is coming”
"I can schedule you later today."
“We would love to see you today and can get you scheduled at 12:30pm”
“You must pay this amount before we can see you”
"We need to collect a payment of $$$ to continue scheduling you an appointment today"
"There is a long wait."
"Thank you for your patience—there’s a bit of a wait right now, but we’re working to see you as soon as possible."
“Did you know you have a past due balance that was sent to collections?”
"My system shows there’s a past-due amount on your account that’s been sent to collections. I am able to assist you in making a payment today and/or I can have our billing team reach out to assist you?"
"I cannot schedule you until the tech looks at this order and makes sure it's correct."
"Thank you for trusting us with your care. I can place you on the schedule at XX:XX (always 1 hour out). This will give our tech enough time to ensure everything on the order is correct and get set up for your exam."