Troy Facts
Have I always lived in Memphis?
No
I lived for a short time in
New Orleans and gained 10 lbs.
What is the best, most trusted type of referral?
Word of mouth!
My Client wants a tile look but wants something more comfortable underfoot.
New LVP patterns include tile and even have some with grout lines.
True or false
It's a good idea to pick out flooring from a picture?
NO. While pictures are a great tool for design the material should be seen in the installation space before final selection.
I am happy to order samples and can even have them shipped directly to you.
How fast can ABCT schedule and preform an install.
Next Day for in stock materials. 30 crews available for scheduling.
Name my most expensive hobby?
Robbing Banks
Sky Diving
Breeding exotic birds
What is the worst type of referral?
There are no bad referrals.
Client wants wood floors refinished, then wants to move in immediately after. Oil or Water Based Polyurethane?
Water Based. Cures faster, more scratch resistant, and is less susc
eptible to color fading. (rugs...)
Client knows about how many sq. ft. the project will be. Is it ok to provide a final quote based on their info?
Nope. Many times the devil is in the details. I am happy to come out personally to measure, take a look at the existing conditions, and discuss concerns.
Is ABCT local?
Yes! Original and current owner are local Memphians.
As ABCT grows, we also look for local businesses in the new cities we are expanding to.
Where did I really learn about customer service?
The Peabody bar.
** Also Dad and his Zig Ziglar Tapes*
Why is it important to confirm if I will be working with seller or buyer
When receiving a referral from a real estate agent?
Type of flooring to be used and COLOR SELECTION!!!
My Client wants LVP/ laminate upstairs but is worried about noise. is there a way to make it more "quiet".
Yes. Certain underlayment help with noise and sound transfer for upstairs areas.
Is it a good idea to have a detailed schedule for install or is it better to just wing it?
Always have a detailed schedule!! Scheduling is key. I often work with other trades on a project and insist on providing a schedule for my clients.
Does ABCT have the largest show room in Memphis?
No. We have something better. We have relationships with as many or more vendors and reps for materials, and because we are multi family/ builder/ commercial listed we can offer better pricing.
What is my favorite way to relieve stress
Throwing axes at Civil Ax
Spin Class at Lifetime fitness
Shopping on Amazon at 3:00 am
Can I handle a referral in another City/ state?
Yes! Stores located in Birmingham, Dallas, Houston, Charlotte, Orlando.
My client wants floating floor but their subfloor is a mess. Is carpet the only other option?
Not at all. If it stays still long enough it can be prepared correctly.
I've worked alot in midtown. Nothing is level or square in midtown.
True or false?
I try to provide quotes within 48 hours.
True.
If materials are special order and take a bit longer to quote I will touch base with clients to update them.
Does ABCT only install in the Memphis Area?
No. We cover the 200 mile radius of the tri-state area and beyond.
Dream Vacation.
Tokyo
The Netherlands
North Korea
Do I like receiving referrals from other trades? Plumbers/Painters/Electricians etc.
Absolutely. Professionals from other trades bring great referrals and lead to positive, long lasting relationships.
Client is selling a home. Will new carpet increase appraisal price?
It does not, but it does help to sell a home by getting clients to decrease clutter and gives home a clean fresh appearance.
True or false
I never have to go back for punch lists after initial install is complete.
False. Punch list items come up. I strive to handle these details promptly.
Am I the only sales person you can contact if you need a quote?
You better only call me.
JK we have 10 sales people in the Memphis office. If I am unavailable I trust each one of them with almost any project.