ASP Basics
What does ASP stand for?
Attendance Support Program
How many occurrences in 6 months would trigger eligibility for the ASP?
More than 3
True or False: Employees are responsible for scheduling medical appointments during work hours.
False – they should make every effort to schedule them outside of work hours.
An employee misses 5 days in a year. ASP is triggered.
False – not enough to trigger
What document must be completed after each ASP coaching meeting?
Progress Report or Formal Letter
What is the main purpose of the ASP?
To support employees in maintaining regular attendance and address absenteeism proactively
What percentage of sick leave hours compared to total available hours may trigger eligibility for the ASP?
Above the department average
Which team supports managers with medical-related absenteeism?
Disability Management Team (DMT)
An employee has 4 absences in 6 months. ASP is triggered.
True – frequency trigger met
What should not be included in formal letters to employees?
Personal or confidential information
True of False: The ASP applies only to unionized employees
False
How many days/shifts missed in the preceding 12-month period would trigger eligibility for the ASP?
10 days/shifts
Who is responsible for setting clear expectations around attendance and following up with employees?
People Leaders
An employee calls in sick after being denied vacation. This is likely innocent absenteeism.
False – likely non-innocent
What should a manager do if they choose not to coach an employee who exceeds absenteeism standards?
Document the reason thoroughly
What are the two types of absences defined in the ASP?
Culpable (Non-Innocent) and Non-Culpable (Innocent)
What is the first formal step in the ASP process?
Absenteeism Awareness Notification
Who is responsible for attending work regularly and reporting absences properly?
Employees
An employee has a chronic illness and provides medical documentation. ASP can still apply.
True – ASP applies with accommodations
What should managers review before initiating Step 1 of the ASP?
12-month attendance data and patterns of absence
Occurrence - the frequency of incidents
What is considered a single “occurrence” of sick leave?
Any continuous period of absence, even if it’s just one day.
Who should managers collaborate with when reviewing absenteeism?
Business partner
An employee improves attendance for 2 quarters. They exit the ASP.
Fictional – must maintain improvement for 12 months
True or False: Managers can use verbal coaching without any written documentation.
False – even informal coaching should be documented for consistency.