WRAP
What does wrap stand for?
Westside Alternative to Prison
What is the first CTC book that you get?
Getting Started
What does oz stand for
Ounce
True or false, front desk representatives work at hotels?
True
What is the name of the largest planet in our solar system?
Jupiter
How many steps are there in MRT?
13 ;)
What days do you do managing my life?
Tuesdays and Thursdays
Name three garnishes
parsley, lemon, lime, orange slices, cherries, tomato wedges, carrot, chocolate curls, endive, flowers
What is a quote?
The amount of money the guest should expect to pay. Can fluctuate.
What is the largest mammal in the world?
Blue whale
How many days is the program?
180
How many CTC books are there?
8
What does FIFO stand for?
First in first out
What is the status order in which you take care of the customer?
Pre-arrival, arrival, occupancy, departure
Who is known as the father of the United States?
George Washington
How many vocational books do we go over?
What happens if you go ahead in a CTC book?
You have to get a brand new one and start from the beginning of that book.
What is the temperature danger zone?
40 - 140 degrees Fahrenheit
What does PMS stand for?
Property Management System
In the story of Snow White, how many dwarfs are there?
7
Can you name the five people that work for the WRAP program?
Tameia
Emma
Brea
Emily
Katie
Getting started, responsible thinking, social values, self control, peer relationships, family ties, substance use
Store and inventory supplies
Clean restock and close workstation
What information should you get from a guest?
- Their name
- if they are part of a group
- if they have stayed at the property before
- their intended check out date
- what type of room they want
- if they need any special amenities or an accessible room
- the reason for the guests visit
- how many adults and how many children will stay in the room
What animals milk is pink?
Hippo