Signage
Where should daily signage for events be posted in the building?
In the Sign holders pasted around the building & rooms
Name one item that must be taken out daily at both the Welcome Desk and BM station.
Trash can
What are the two required elements of your attire while on shift?
Name tag & University Crossing shirt/jacket
What is one appropriate way to greet someone walking by the Welcome Desk? Multiple variations
Hello, How are you doing today.
Hello, Do you need help
Hello, My name is ___, How can I help you.
Who is responsible for taking care of the Welcome Desk during their shift? 2 answers
Welcome Desk Attendant & Building manager
What should you do with outdated or past-event signage?
Discard it and update with current or future event relevant signage
What tool should be used to keep the floor clean at each desk area?
Broom
What should you do if you forget your name tag?
Go home and change; Inform Chisom
What should Building Managers do at the beginning of an event?
Check-in with event hosts
What should you do if you see something out of place but aren’t sure who left it?
Log it and send it to the lost and found
Who is responsible for printing and posting signage during events?
Building Managers
What do we do with leftover papers and random items on the desk? 2 answers
Lost & Found & Paper holder
Why is consistent attire important in a shared workspace? 2 Answers -only 1 needed
Promotes professionalism and familiarity for visitors
What if someone looks lost or unsure in the building—what should you do?
Politely approach and ask if they need assistance
If a job hasn’t been done yet, what’s the best way to handle it respectfully?
Step in and complete the task, or communicate respectfully with your teammate or building manager about finishing it.
What happens if signage is not posted before an event?
Event visitors may get lost which puts hassle on the staff to manage lost visitors
Why is cleaning up at the end of your shift important for your team? 2 answers - only 1 needed.
Creates a welcoming space and promotes a health working environment
What does a clean and professional-looking desk say to visitors?
We care about our space and so should you
What examples of body language help make your greeting more welcoming?
Using open body language such as smiling, standing tall, and making eye contact.
What communication tools can you use to follow up with your team about cleanliness?
Teams & WhatsApp
What should you check in the building before posting signage for a new event?
Teams or 25-Live
What is one cleaning task that helps prevent pests or smells in public areas?
Wiping down the welcome desk
What visual clues show that a space is 'well-managed'? 2 answers
Orderliness, cleanliness
What are the benefits of consistently greeting guests and visitors throughout your shift?
It creates a friendly atmosphere, makes people feel noticed, and builds trust with guests and visitors.
Why is it important to take initiative, even if no one is watching?
It shows responsibility, builds trust, and keeps the student center running smoothly for unexpected and impromptu circumstances/