CS-UX
These SME groups are grand children of UX team
Who are TSM and ECM?
This product feature allows customers to interact with external applications through Spokes
What is IntegrationHub
Flow designer taxonomy is owned by this group
What is ECM?
This feature allows you to get a brief gist of everything that has transpired in case history
What is Case Summarization?
This site provides opportunity to utilize the $100 donation credits by contributing to a cause in addition to logging any volunteering hours and other monetary donation with a 2x match from ServiceNow.
What is Deed? (Giving at Now at Deed)
This product feature provides user assistance through conversations within an intelligent messaging interface
What is Virtual Agent (VA)?
This feature allows you to import and integrate third-party data into CMDB and non-CMDB tables
What is Service Graph Connector?
APP-VR-SHIELD is the development team to address this taxonomy primarily
What is Vulnerability Response(VR) / Vulnerability Response Integrations?
This feature allows users to capture summaries on Zoom meetings
What is AI Companion?
ServiceNow was previously called this
What is Glidesoft?
This application owned by UX team is a list of entries in records and conversations such as journal fields including comments and worknotes.
What is activity stream?
What is IMAP?
This feature provides a simplified, team-oriented approach to managing projects, portfolios, their resources and financials by combining several individual applications.
What is Strategic/Project Portfolio Management?
This application provides a consumer-grade search engine for ServiceNow Service Portal, ServiceNow Now Mobile, and ServiceNow Virtual Agent .
What is The ServiceNow AI Search?
This year ServiceNow hit $10 Billion mark in evaluation
When was 2024?
This allows users to interact with a business workflow in real time from within Workspace. It can be used to update records, upload attachments, and complete tasks across multiple workflow activities.
What is Playbook Experience?
This person is global leader for SME group - CS-Integrations and a Bay area resident
Who is Justin Brown?
This person is the regional lead for AMS West for TSM team
Who is Olya Trofimova?
This feature on your MS Teams is an AI-powered assistant that provides support, insights, and boosts productivity
What is Copilot?
The Network has migrated to this platform from Workplace (provided by Meta) on August 11, 2025
What is Workvivo?
The Next Experience UI in ServiceNow which was introduced in San Diego release is also known as this.
What is Polaris / Polaris experience?
This product allows you to automate a process on a Desktop or a Server.
What is RPA?
In addition to GPT, Chat GPT, Gemini; this AI agent built by Anthropic is available for selection when querying on MyAssist or My ServiceNow
What is Claude Sonnet / Claude Opus ?
Fred Luddy founded ServiceNow at this age
What is 49?