Confidentiality
This must be signed by a student before you can share their information
RELEASE OF INFORMATION
Progress notes should be submitted in TherapyAppointment no later than how many hours.
24-48 HOURS
If a student is experiencing significant emotional distress, what type of appointment should they be scheduled
Walk-in Appointment
Refer to community partners
If a student misses an appointment, cancels, or does not schedule an appointment within 30 days, what should a therapist do.
Attempt to contact the student twice. If the student does not return communication- document attempts, complete a termination note, and send them a discontinuation survey.
What is the acronym that protects student records
FERPA
Walk-in appointment documentation should be submitted in TherapyAppointment by:
END OF THE BUSINESS DAY
If a student reports experiencing suicidal ideation what should a therapist do.
1. Complete a risk assessment
2. Include detailed documentation in their chart
3. Add the risk level to the alert section
4. Create a safety plan
5. Consult with another staff member
Students interested in beginning regular counseling should be scheduled with what type of appointment
A consultation appointment. A therapist should complete an appointment request form after the appointment.
What are the minimum staffing requirements during hours of operation
At least two CSC members must be present IF a client is being seen. If no clients are being seen, one CSC member present is appropriate
Someone calls in asking if a student is attending counseling. What can you say?
I CANNOT CONFIRM OR DENY ATTENDANCE
What is the procedure called that ensures student files are audited each month
Quality Assurance Check
If a student is actively suicidal and refuses help, you should involve who
UNIVERSITY POLICE DEPARTMENT
A student requests documentation for an emotional support animal. How should a therapist proceed?
State that we do not provide documentation for ESA's and refer the student to their primary care physician
All communication and interactions with students should be documented using what?
The CSC reserves the right to submit this on the student's behalf if the therapist is concerned about the student's well-being and/or the student abruptly discontinues services
CARE REFERRAL
When documenting missed or cancelled appointments, you should include this.
Reason for cancellation and whether follow-up was attempted
Before sending a student to the hospital, you should collect this information if possible.
1. Appropriate releases of information
2. Emergency contact
3. Hospital information
PFW students not eligible for services are:
1. Students who are not currently registered
2. Student who taken extended absences
3. Students who are auditing classes, but not registered
4. Graduated students
5. Students who display symptoms that require specialized treatment or more intensive services
What should a therapist do if a student requests a different therapist
1. Ascertain the reason for the request
2. If there is not a clinical reason to reassign explain that to the student
3. If there is a a clinical reason, the student can be given a choice of being reassigned to another therapist or given a community referral
4. Notify the director
You're tabling a campus event and a CSC client comes up to talk to you at the event. What should you do?
Engage in the conversation without identifying them as a client
What should be updated in every progress note and indicated in the alert section on the chart.
RISK ASSESSMENT and the CSSRS RISK LEVEL
If a student experiences a crisis after hours, these are the services they can access
1. 911/ UPD
2. TimelyCare
3. PBH
4. Hotlines
What type of model does the Center for Student Counseling follow when making treatment recommendations
Stepped-Care Model of Support
When using email to communicate with students, what should therapists keep in mind
1. Email is not confidential and we cannot guarantee information will be protected
2. Only use email for scheduling and admin needs
3. Send emails from the CSC email
4. Use BCC when emailing