Operational Excellence
Win Moments. Win _____________.
What is, HEARTS
Win ____________. Win Hearts.
What is, MOMENTS
What is Chick-fil-A’s highest selling menu item?
What is, WAFFLE POTATO FRIES
What are the
CORE 4
What are:
CREATE EYE CONTACT
SHARE A SMILE
SPEAK IN A FRIENDLY TONE
ALWAYS SAY, "MY PLEASURE"
Surprise and ___________ with food, fun and more
What is, DELIGHT
What year did Chick-fil-A open its first restaurant?
When is, 1967
Pay attention to the ________________.
What is, DETAILS
When we use this, we make it very personal
What is, the GUESTS NAME
How many Chick-fil-A restaurants are in Canada?
What is, 27
What are the 3 components of Operational Excellence?
What are:
CRAVEABLE FOOD
FAST & ACCURATE SERVICE
WELCOMING ENVIRONMENT
What are the 3 components of 2nd Mile Service?
What are:
PERSONAL
PROACTIVE
GENEROUS
What two specific key words do we want our Team Members to be described as?
What are, ATTENTIVE & FRIENDLY