Documentation
What is required when sending an email
# Email Sent
What is required to schedule via DS?
Insurance Information
Requirements to transfer to HST
1. Patient has an Outdated Sleep study
2. Selected and Ognomy or LOFTA clinic
What is AHI?
Apnea-Hypopnea Index (AHI)
What does PHI stand for?
Personal Helath Info
How do you document an Unresponsive Clinic?
# of Phone Calls / Emails sent to clinic
Escalate> Unresponsive Clinic
If DS link does not open, do you Escalate?
YES
When to transfer to VA Advisor?
Patient has selected a clinic a part of the VA/Military Pilot
What is the recovery time?
30-days minimum
What certifies as verified PHI?
First, Last Name
and
DOB, Email, or Number
If a follow-up is declined, what should be included in the outcome notes
Follow-Up offered and declined
If DS link refers us to a call to schedule, what do we do?
1. Call # listed in CSW or Email if email only
2. Escalate
What type of calls can we internally transfer?
All Inbound Calls
What is the Inspire Therapy Process?
The Inspire therapy process is important to help you receive the best results from our therapy. ▪ Attend an Inspire therapy consultation appointment ▪ Complete an airway exam ▪ Prepare for the Inspire implant procedure ▪ Turn on Inspire therapy ▪ Complete a follow-up sleep study
1. Confirm and correct the patient information they would like to have on file
What are the 3 W'S for proper documentation?
WHAT- what happened in the call?
WHY- why was the call handled a particular way?
WHO- who did we speak with or provide us with this information?
What is the proper process for patient insured with Kaiser Insurance?
There are some Kaiser centers across the US actively screening patients for Inspire therapy. If you have a Kaiser plan and are looking to be evaluated outside of a Kaiser provider/facility, request a referral from your current Kaiser sleep provider and send it to a provider listed on inspiresleep.com.
Patient's BMI is too high. How do you document a follow-up, and for how far out do you schedule?
No follow-up needed
I lost my Inspire remote. How do I purchase a new one?
Contact Patient Services at 844-672-6720 or email support@inspiresleep.com to get instructions on how to replace your Inspire remote. The cost for a replacement remote is typically $299 plus shipping and handling