Patient Access
Billing and Coding
Claims & Collections
Charge Capture
Denial Management
100

This department is responsible for scheduling, registration, and verifying insurance before a patient receives care.

Patient Access

100

These codes are used to describe diagnoses in medical billing.

Whata re ICD-10 Codes

100

This is the process of submitting bills to insurance companies.

What is claims submission?

100

This process ensures that all services provided to a patient are documented and billed.

What is charge capture?

100

This occurs when a payer refuses to reimburse a claim.

What is a denial?

200

This process ensures that a patient’s insurance will cover the services before they are provided.

  • What is insurance verification or prior authorization?
200

These codes represent procedures and services provided to patients.

What are CPT codes?

200

This term refers to the amount the hospital expects to collect from payers and patients.

What is net revenue?

200

This type of documentation is essential for accurate charge capture.

What is clinical documentation?

200

This type of denial results from missing or incorrect patient information.

What is a front-end denial?

300

This term refers to the amount a patient must pay before insurance begins to cover costs.

What is a deductible?

300

This department translates clinical documentation into billable codes.

What is the coding department

300

This report shows which claims have been paid, denied, or are pending.

What is an Aged Trial Balance (ATB)

300

This system helps providers enter charges directly into the electronic health record

What is computerized provider order entry (CPOE)?

300

This team works to appeal denied claims and recover lost revenue.

What is the denials management team?

400

This form is signed by patients to acknowledge their financial responsibility.

  • What is a financial consent form?
400

This type of coding error can lead to claim denials or audits.

What is upcoding or miscoding?

400

This team follows up on unpaid claims and appeals denials.

What is the accounts receivable or collections team?

400

This audit identifies missed or incorrect charges.

What is a charge reconciliation audit?

400

This tool helps track denial trends and root causes.

What is a denials dashboard or analytics tool?

500

What is a financial consent form?

  • What is a patient cost estimator?
500

This software checks claims for errors before submission to payers.

What is claims scrubber?

500

This metric measures how long it takes to collect payment after a service is rendered.

What is Days in Accounts Receivable (A/R)?

500

This role often reviews clinical records to ensure all billable services are captured.

What is a charge capture analyst or revenue integrity specialist?

500

This strategy involves proactively preventing denials through process improvement.

What is denial prevention or denial mitigation?

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