AI Basics
This is the ability of a computer system to perform tasks that normally require human intelligence.
What is Artificial Intelligence?
This AI feature lets computers understand and respond to human language, just like having a conversation.
What is Natural Language Processing (NLP)?
Using someone’s personal data without permission breaks this principle.
What is Privacy?
This popular AI tool can help you write emails, create reports, and answer questions about almost any topic.
What is ChatGPT (or Gemini)?
AI is most useful for these types of repetitive, time-consuming tasks.
What are Routine/Manual Tasks?
AI systems need this to learn and make decisions - it's like food for computers.
What is data?
The instructions or questions you type into an AI system.
What is a Prompt?
This happens when AI systems treat people unfairly based on race, gender, or other characteristics.
What is AI bias?
This tool checks your writing for grammar mistakes and helps make your documents more professional.
What is Grammarly?
This skill will become more important for admin professionals as AI handles routine tasks.
What is critical thinking (or strategic decision-making, or human judgment)?
This branch of AI allows systems to learn from data without being explicitly programmed.
What is Machine Learning?
This process analyzes text to determine if the writer was happy, angry, or neutral about something.
What is sentiment analysis?
When using AI with personal information, we must protect this type of sensitive data about individuals.
What is Personally Identifiable Information (PII)?
This AI-powered design tool helps create presentations, infographics, and social media posts easily.
What is Canva?
This is the biggest opportunity AI presents for customs admin professionals in the next 5 years.
What is focusing on higher-value strategic work while AI handles routine tasks? (Accept: more time for problem-solving, better customer service, or improved efficiency)
AI can either make decisions completely on its own or work with humans in this type of partnership
What is human-AI collaboration (or AI-assisted decision making)?
This type of analytics uses past data to predict what might happen in the future.
What is predictive analytics?
This is who should be held responsible when an AI system makes a mistake that affects customs operations.
Who are the humans who implemented and oversee the AI system?
This tool automatically transcribes meetings and creates searchable notes from recorded conversations.
What is Otter AI?
As AI becomes more common in government, admin professionals will need to develop this skill to work effectively with AI systems.
What is AI literacy (or prompt engineering, or AI tool management)?
AI cannot fully replace humans because it lacks these two key abilities.
What are Judgment and Empathy?
These computer programs can chat with website visitors and answer questions automatically.
What is a Chatbot?
If hackers try to trick an AI system, this type of protection is needed.
What is Security (or Safeguards)?
This scheduling tool eliminates back-and-forth emails by letting people book appointments directly from your calendar.
What is Calendly?
What is the most important principle for admin professionals to remember when using AI?
Use AI responsibly — balance efficiency with ethics, privacy, and human oversight.