12 Behaviors
"Mastering others is Strength. Mastering others is True Power."
What is Emotional Control?
"If your shift is short-handed this weekend, just give me a call"
What is Actively Engaged?
People don't care what you know until....
What is Know how much you care.
It's the primary concern for Smurfit Westrock
What is The Safety of their Employees?
"It's up to you to make the changes to get the results you want. If you don't like the outcome, change your response."
What is 100% Responsibility?
50% of the US Workforce
What is Disengaged?
The leading cause of culture change failure is a lack of alignment of what and why?
What is the Leadership Team. They must be aligned with the goal to create clarity and consistency for everyone in the organization.
Smurfit Westrock Quality policy
What is We aspire to be the global leader in sustainable packaging?
"To lead the people, walk behind them." — Lao Tzu
What is Humility?
"If maintenance would do their job and fix these machines the first time, maybe I could do mine!"
What is Actively Disengaged?
Difference between empathy and sympathy
What is empathy is a behavior that enables you to understand other person's perspective. Sympathy is feeling sorry for someone.
"If you want to understand people, you must learn to stand in their shoes and walk around in them," Atticus Finch in To Kill a Mockingbird.
What is Empathy?
"I don't bother tell Ricky anything. He's Michael's cousin, so you know nothing's gonna get done"
What is Disengaged?
The absence of conflict on a team is a sign of what?
What is Dysfunction?
"Success consists of going from failure to failure without loss of enthusiasm" - Winston Churchill
What is Agile?
The % of all US workers that are NOT actively engaged at work
What is 70%?
Assume good intent of others
What is Always think the best of your teammate. Choose to trust the intent or motives of others. It will positively impact how we interact, increasing trust