Payments
Monthly payment hasn't been satisfied; Can you make a principal payment?
what scenerio would a client have to EAs within a 12 month period? (excluding request off schedule EAs initiated by the client)
when a client originated their loan we have to run one within 12 months post closing, if this falls prior to their state schedule we would run one for compliance and another to get them in their state schedule
No.
How many kids does Kevin have?
TWO.
who is the CEO OF ROCKET?
Varun Krishna
How Many payments are allowed per day?
One.
Client has LPI, but paid lapse. Can we remove ESCROW?
Yes, set up- Hazard insurance: Client paid bill for lapse REMOVE ESCROW w/i
When is client is over 10k in principal should we advise for them to just keep paying down their principal instead of making a principle payment.
NOPE!
How long has Kevin Been with the FOC?
4 Years.
What is servicing's motto?
LPA !!! love. Protect. Amaze.
When do you use a GIACT?
Collecting a payment over 10,000 from a bank account not associated with autopay. OR when processing a low balance Payoff with a NEW bank account not previously on file already
What is needed to add HOI within escrow?
PIF notices if a payment is due with 90 buss days
do we sent to bolt when a client is threating to go to social media or the news outlets?
YES
What is Kevin's Wife occupation?
A Rocket Mortgage Banker.
What was Rocket Mortgage's name before the name change.
Quicken Loans.
How far in advance do you need to delate autopay for the payment not to draft?
24 hours before.
When can a client use escrow funds to payoff a loan?
when accepting/processing a low balance payoff (principal balance plus fees) is less than $10,000
what other state has Kevin lived in?
AZ.
How many years has rocket in business?
40 years.
When being on biweekly why doesnt the first half payment go straight to principal.
Payments are only applied once the full contractual payment has been made.
if client receives LPT notice, can they opt to establish escrow or do they HAVE to wait for tax to go delinquent for escrow to be established?
client can opt to have escrow established if they do not, or cannot, pay delinquent taxes. We do not have to wait for the final delinquent notice to establish escrow client/we can be proactive at client's request
What was Kevin's positions at rocket before coming to servicing?
Banker.
Who is retiring after 32 years working at rocket?
Bill Emerson