E.C. Responses
Name the power word
Is it a B.O.B.A
Customer Documentation
100
Agent who worked on representment notes states it is in the customer's favor, but they sent letter 100285 which made the case go in the merchant's favor. which one should I pay attention to?
If the merchant did not validate the transaction, you can continue the case.
100
(T_ _ _ _ Y_ _)
a polite expression of one's gratitude
Thank you
100
277952061B (Last doc)
Does not support: "For this case the customer will need to work with cart panda while they state the chargeback removed the funds from their account, the funds were returned to the Merchant when they represented. The Merchant will need to reach out to their credit card processor"
200
Is it okay for me to close a missing payment inquiry at customer request?
Referred to article:
Great Question! Your answer can be found in this article: https://discoverfinancial.sharepoint.com/sites/ContMgmtSystem/SitePages/Articles/Procedure.aspx?pgid=2453&url=https://discoverfinancial.sharepoint.com/sites/ContMgmtSystem/CSE by searching under the keyword: Payment Disputes. Hope this helps! Were there any other questions we could help with?
200
(U_ _ _ _ _ _ _ _ _)
to grasp the meaning of/ to feel sympathy for someone's feelings or situation
Understand
200
701472838X
300
Hi, I'm trying to dispute this charge but I'm getting the com.discovercard.cmdisputes.common.exception.DMSERRORException (1048043723)
The second was dup billing, but i'm getting that error.
Referred to Article:
It's likely because the first case is trying to address both charges under the DP reason code. you'll need to send a queue to billing error. https://discoverfinancial.sharepoint.com/sites/ContMgmtSystem/SitePages/Articles/Procedure.aspx?pgid=3200&url=https://discoverfinancial.sharepoint.com/sites/ContMgmtSystem/CSE keyword: all other system issues (initiation)
300
(W_ _ _ _ _ _ _ _)
unusually good: admirable (marvelous, astonishing)
Wonderful
300
Yes!
400
392625443B working TRR see some previous notes that make me confused on the case do I complete this as the customer documentation recognizes, they returned the items, the transaction but states they completed case
Referred to article:
https://discoverfinancial.sharepoint.com/sites/ContMgmtSystem/SitePages/Articles/Procedure.aspx?pgid=2453&url=https://discoverfinancial.sharepoint.com/sites/ContMgmtSystem/CSE key words- Customer provides additional information to support new dispute reason and agents are pushing case forward. if merchant's response doesn't address the new reason code you'd change it to, then push it based on new info change reason
400
(A_ _ _ _ _ _ _ _ _)
to value or admire highly/ to grasp the nature, worth, quality, or significance of
Appreciate