What Letter Number
Name the Article
Which Case Note
What is the Handling
Random
100

TRR, Merchant issues credit

100210

100

Outlines inconvenience case

Billing Dispute Initiation Procedure




100

An Apple pay DNR dispute

Dispute should not have been initiated

100

Cardmember gets disconnected while dispute is being initiated

Do not initiate, check memos, send 100461 (if not sent) 

100

Number of syllables in the word Mississippi

4

200

Merchant validates pre-arbitration

100220

200

Provides "Acceptable Response Examples" when reviewing a merchant response

Reviewing a Merchant Response Procedure -Billing Assistance




200

The customer called in for the dispute outcome, letter 100218 was sent. 

Case Worked by Previous Agent

200
The merchant responds to an RG dispute stating the charge was done in person
INCONNNNNNNN
200

The chemical symbol for gold

Au

300

Merchant validates charge in representment

100285

300

Partial credit due to currency conversion (international transaction)

Reviewing for Merchant Credit Procedure- BAT & BAR OR International Disputes Procedure- Billing Assistance Resolution

300

Merchant issued refund of $50, dispute was for $500. No explanation is given. 

Merchant Issued Partial Credit (Does NOT explain why)

300

You are unable to push the case due to the 120 day error.

Escalate to E.C. for a P.A. Review
300

The best selling video game franchise 

Mario

400

The customer disconnected when initiating a dispute

100461

400

The handling for when you are unable to push a case due to the 120 day error

DCDS Error Message Procedure- Billing Teams




400

The merchant provides a blank document 

Merchant does NOT Validate Charge  

400

The merchant responds showing a store credit issued

Validate

400
The capital of Iceland

Reykjavik

500

The handling if a pre-arbitration credit is not on an account after redelivering. 

Special Disputes Handling - Billing Assistance Procedure




500

The merchant provides proof of delivery on an RG dispute

Merchant Validates Charge

500

Merchant states a refund was issued, it is not on the account

Redeliver the case (10/ 15 calendar days from merchant credit date)

500

The first woman to win a nobel prize

Marie Curie

M
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n
u