MURP
What does the A stand for in ACB?
Where a student is currently
True/False? It is essential to make sure that if a student who is in the Service Optimization Pilot calls in to log that interaction as an inbound call
TRUE
T/F? There is a new Financial Hub page that is launching for students
True
No matter how many courses a student takes, the price will not change
What is the benefit of taking MURP and ACB notes?
It allows for a deeper connection with the student and helps illuminate what motivates the student and helps us be able to encourage and motivate them in the most effective manner
When is A DAY IN THE LIFE owledge course due?
September 19
What are the two types of tasks that a student may encounter during their program and what is the format of each?
Performance Assessment- A paper/project
Objective Assessment- a multiple choice online test
What does the C stand for in ACB?
How they can reach their goal and what aspect of WGU will be most applicable to that
True or False? If a student in the pilot calls in and are frustrated about not hearing from an enrolment counselor we can explain that they are a part of a pilot program and that is why there has not been a call
False
How many leadership principles does WGU now have?
14
How many CU's does a masters program student need in order to reach on time progress?
8 CU's
A student works full time and has to manage 2 children's very busy schedules.
Which part of MURP would this qualify for
P
If you receive a case for a student who has the following banner- DO NOT CALL/TEXT/EMAIL how do you close that case
Document any changes needed in the profile but do not reach out to the student in any way
Which of these 3 programs will not require a High School transcript only student to immediately be required to take an introductory term?
-BS Data Analytics
-BS IT
-BS Cybersecurity
BS Cybersecurity
Explain Competency Based Model
Students demonstrate their mastery of subject matter by successfully completing assessments—objective tests, papers, projects, or presentations. As soon as those tasks are mastered a student may move onto the next course rather than being stuck in the current course for a required period of time
What does each of the MURP letters stand for?
Motivation, Urgency, Reward, Priority
When would we need to fill out a contact form?
For outreach made to students in the pilot group when contact falls outside of the allowed ways of contact listed in the banner on the Care Profile.
What does the acronym ADKAR stand for?
Awareness, Desire, Knowledge, Ability, Reinforcement
If a student will need to take a term break during their program when can they do that and for how long?
Term breaks can only be added to the end of a term and can be from 1-5 months