Troubleshooting
Can a customer without TV subscription order streaming apps through Spectrum?
YES!
Beginning Tuesday, July 29, 2025, Residential customers will be able to order eligible streaming TV apps through the My Spectrum App (MSA) and on Spectrum.net, removing the need for representatives to place orders for all new a la carte apps.
FYI:
What's the name of the Policy that encourages employees and leaders to engage in direct and effective communication in support of our company culture, mission and values?
Open Door Policy
Reminder: Leaders hold the responsibility for creating a work environment where employee input is not only welcome, but actively sought.
Which branch of the military did Rolando's son join early this year?
The Marines :D
For the 2025 Football season, how much will our Hawai'i customers have to pay for PPV to watch the University of Hawai'i games?
Customers who reside in the state of Hawaii may broadcast the games on their receiver if:
Games available in both Standard Definition (SD) and High Definition (HD)
FYI: Spectrum Sports Hawaii is a Regional Sports Network (RSN) serving Hawaii airing exclusive content including Hawaii Rainbow Warriors and Rainbow Wahine basketball, volleyball, and baseball/ softball, local high school sporting events, and much more.
How many years of employment do you need to have in order to accrue 144 hours of Vacation time?
5 to 9 years 18 days (144 hours) for Employees Scheduled to Work 30+ Hours per Week.
Employees Scheduled to Work 20-29 Hours per Week... Never.
Vacation Accrual and Use Policy
As spectrum employees, how many mobile lines can we add in our account?
Up to 20 mobile lines, with a combination of phones (up to 12), smart watches and tablets.
Beginning September 2, 2025, Spectrum will re-introduce eight Disney cable networks across various Spectrum Residential and Small Business TV packages following a revised programming agreement with The Walt Disney Company.
Can you name 5 out of 8 channels?
Beginning Tuesday, September 2, 2025, through Tuesday, September 30, 2025
How many hours does a Charter employee have to work in a year in order to qualify for FMLA?
To qualify for the FMLA, you must have worked at least 1,250 hours for your employer during the 12 months
- Family Medical Leave Policy
What are Spectrum's Customer Commitments?
in other words, our promise to the customers.
Reliable Connectivity
Transparency at every step
Exceptional Service
Always Improving
What is the maximum speed our new WIFI 7 router can deliver?
Up to 10 Gigabits per second wirelessly over the air.
Back up battery will be offered for 5G speed, this will help customers that are experiencing power outages.
Up to how many weeks can employees take within a rolling 12-month period for FMLA?
Employees may take up to 12 weeks of FML within a “rolling” 12-month period for all FMLA reasons except Military Caregiver Leave.
Employees may take up to 26 weeks of Military Caregiver Leave in a 12-month period.
- Family Medical Leave Policy
Spectrum relies on providing the best services to our customers by getting faster and lower latency. By when is Spectrum expected to start offering 10 Gig x 1 Gig Internet speeds?
Tip: this was mentioned by our CEO during the mid-year update video located in Panorama.
2027!
In progress 2 Gig x 1 Gig
2026 5 Gig x 1 Gig
2027 10 Gig x 1 Gig
Goal is 25 Gig with Fiber on Demand.