CRM
WHERE DO YOU GO TO SEE ALL OF YOUR LEADS IN VIN SOLUTIONS
WHAT IS THE INSIGHTS TAB AND SALESPERSON COACHING DASHBOARD
WHAT IS STEP ONE IN THE SALES PROCESS?
WHAT IS THE MEET AND GREET
I NEED TO SLEEP ON IT
"I COMPLETELY UNDERSTAND. BUYING A VEHICLE IS A BIG DECISION AND YOU SHOULD FEEL CONFIDENT ABOUT IT. JUST SO I KNOW WHAT YOU WOULD LIKE TO THINK ABOUT TONIGHT. IS IT THE NUMBERS, THE VEHICLE ITSELF OR THE TIMING?
WHAT PACKAGE DO YOU NEED IN ORDER TO GET CORTECH SEATS IN A TERRAIN ELEVATION
WHAT IS ELEVATION PREMIUM PACKAGE
WHAT PACKAGE DO YOU HAVE TO GET IN ORDER TO GET HEADS UP DISPLAY IN AN ELEVATION
BONUS POINTS IF YOU CAN NAME TWO MORE FEATURES INCLUDED IN THIS PACKAGE
WHAT IS THE LUXURY PACKAGE
HEATED REAR SEATS, HEATED WIPER PARK,
WHAT IS THE CORRECT PROCESS FOR FOLLOWING UP WITH LEADS IN CRM?
WHAT IS PHONE CALL, TEXT, THEN EMAIL
WHAT IS IMPORTANT TO DO DURING THE WALK AROUND
STAGE THE VEHICLE
POINT OUT WHAT MAKES OUR PRODUCT STAND OUT
HAVE THEM EXPERIENCE THE VEHICLE AS YOU ARE WALKING AROUND IT. HAVE THEM PUSH THE BUTTONS
IM JUST LOOKING, IM NOT BUYING TODAY AND I AM NOT IN A RUSH
"THAT MAKES SENSE, ARE YOU JUST STARTING YOUR RESEARCH OR HAVE YOU ALREADY LOOKED AT OTHER VEHICLES"
"MOST PEOPLE WHO COME IN START OUT JUST LOOKING. MY JOB IS TO GIVE YOU THE INFORMATION YOU NEED SO WHEN YOU ARE READY, YOU MAKE THE RIGHT DECISION. WHAT CAUGHT YOUR ATTENTION ABOUT THE VEHICLE YOU ARE LOOKING AT TODAY?"
WHAT PACKAGE DO YOU NEED TO GET HEADS UP DISPLAY IN THE PREFFERED ENCLAVE
BONUS POINTS IF YOU CAN NAME OFF TWO MORE FEATURES IT GIVES YOU IN THIS PACKAGE
WHAT IS THE POWER PACKAGE
MEMORY SEATS, HEATED WIPER PARK, UNIVERSAL HOME REMOTE
WHAT PACKAGE DO YOU NEED IN ORDER TO GET A SUNROOF ON AN ENCLAVE AVENIR?
NO PACKAGE NEEDED IT IS STANDARD
WHAT IS THE AVERAGE AMOUNT OF TIME IT TAKES FOR AN INTERNET CUSTOMER TO BUY A VEHICLE ONCE THEY SUBMIT A LEAD?
3-4 WEEKS AND IN SOME CASES UP TO 180 DAYS
WHAT IS THE IMPORTANCE OF GOING ON THE TEST DRIVE WITH YOUR CUSTOMERS
TO BUILD RAPPORT
TO EXPERIENCE WHAT THEY ARE EXPERIENCING WITH THE VEHICLE
TO HEAR ANY OBJECTIONS THEY MAY HAVE
TRIAL CLOSE
I NEED TO TALK TO MY WIFE ABOUT IT
"I COMPLETELY UNDERSTAND. THAT IS A BIG DECISION AND I WOULD WANT MY SPOUSE INVOLVED TOO. JUST SO I AM PREPARED WHEN YOU TALK TO HER, WHAT DO YOU THINK HER BIGGEST QUESTION WILL BE ABOUT THE VEHICLE"
WHY DON'T YOU CALL HER NOW OR TAKE THE VEHICLE TO HER
WHAT IS THE SIZE OF THE INFOTAINMENT SCREEN IN THE ENCLAVE
WHAT IS 30"
WHAT ACADIA TRIM LEVEL COMES STANDARD WITH HD SURROUND VISION
ALL TRIM LEVELS
HOW MANY DAYS SHOULD YOU FOLLOW UP WITH A LEAD UNTIL YOU MOVE ON?
FOLLOW UP EVERY DAY FOR 60 DAYS DURING PEAK HOURS. IN THE MORNING AND LATER AFTERNOON WHEN PEOPLE ARE DRIVING TO AND FROM WORK.
TEXTING PEOPLE ON LUNCH BREAKS AROUND NOON AND 1.
ITS SUMMER, HOW SHOULD A TRADE EVALUATION LOOK
WALK AROUND THE TRADE WITH THE CUSTOMER
PHOTO EVERYTHING AND BUILD A DIGITAL PROFILE OF THE VEHICLE SO WE CAN SUPPORT WHY WE ARE ARRIVING AT THE NUMBER WE ARE
MY TRADE IN IS TOO LOW. KBB TOLD ME I SHOULD GET $25K FOR MY CAR AND YOU ARE ONLY OFFERING $20K
ASIDE FROM THE TRADE VALUE, HOW DID EVERYTHING ELSE LOOK ON THE DEAL?"
HOW MUCH CAN YOU TOW WITH THE ENCLAVE
WHAT IS 5000LBS
WHAT IS THE SIZE OF THE INFOTAINMENT SCREEN IN THE ACADIA AND TERRAIN
WHAT IS 15"
INTERNET LEAD: SUBMITS 12 DIFFERENT LEADS ON 12 DIFFERENT CARS BUT DOES NOT ANSWER TO A PHONE CALL. WHAT WOULD YOU DO FOR YOUR NEXT FEW FOLLOW UPS?
LETS CHAT ABOUT IT
"I SAW YOU WERE LOOKING AT THE 2026 GMC TERRAIN. ARE YOU REPLACING A VEHICLE OR ADDING ONE TO THE FAMILY"
I SAW YOU WERE EXPLORING THE 2026 GMC TERRAIN AND WANTED TO PERSONALLY REACH OUT. WHEN WOULD BE A CONVENIENT TIME FOR YOU TO EXPERIENCE THE VEHICLE IN PERSON? I HAVE AVAILABILITY TO SHOW THE VEHICLE TODAY AT 4:15PM OR 5:25PM. WHICH WORKS BEST FOR YOU?
WHAT ARE THREE QUESTIONS YOU SHOULD ASK DURING YOUR WANTS AND NEEDS ASSESSMENT IN ORDER TO FLUSH OUT OBJECTIONS EARLY?
ARE WE YOUR FIRST STOP?
ARE THERE ANY OTHER VEHICLES YOU ARE CONSIDERING?
ARE ALL THE DECISION MAKERS HERE?
IM NOT GIVING YOU MY LICENSE AND I AM NOT TEST DRIVING THE CAR. I WANT YOU TO GIVE ME THE NUMBERS AND IM SHOPPING AT OTHER LOCATIONS.
I TOTALLY UNDERSTAND SHOPPING AROUND, MOST PEOPLE DO. THE ONE THING I WOULD HATE FOR YOU TO DO IS COMPARE NUMBERS THAT ARENT BUILT THE SAME WAY. MY GOAL ISN'T TO WASTE YOUR TIME. ITS TO MAKE SURE THE NUMBERS I GIVE YOU ARE THE RIGHT NUMBERS AND NOT JUST A ROUGH ESTIMATE. IT WILL ONLY TAKE A COUPLE MINUTES AND THEN YOU WILL HAVE EVERYTHING YOU NEED. LET ME ASK YOU THIS THOUGH, IF THE NUMBERS ENDED UP BEING THE BEST AND THE VEHICLE WAS EXACTLY WHAT YOU WANTED, WOULD YOU BE OPEN TO MOVING FORWARD TODAY?"
WHAT PACKAGE DO YOU HAVE TO GET TO GET BOSE ON THE TERRAIN
TRICK QUESTION, YOU CAN NOT GET BOSE ON THE TERRAINS
WHAT IS THE INTERIOR COLOR CALLED ON THE ACADIA AT4
WHAT IS FOREST STORM