District
Roughly how many customers does the District have vs. how many accounts?
65,000 +/- customers vs. 21,000 +/- accounts
What are the 4 communication styles?
- Presenter
- Director
- Mediator
- Strategist
How many billing cycles are there? And what are they?
Residential- 3
Commercial, Large Irrigator, The Fillmore, Hydrants- 4,5,6,9
What is the website customers can visit to see their water usage broken down by the hour and 15 minutes, set leak alerts,etc.
Eye on Water
What is the difference between a curbstop and a meter pit? Which homes have which?
The meter pit houses the meter and has a large dinner plate sized cover. The curbstop houses the shut off valve to homes where the meter is in the basement. the cover is much smaller, 6 inches. All homes have a curbstop; basement meters only have a curbstop and not a meter pit.
What type of governmental entity is ECCV?
A Special District
What is the Customer Service Department Vision and what does it mean to you?
Ubuntu
we are because of each other and our customers. We lift each other up. When one of us is failing, we are all failing.
If a customer requests a name change on their account, how do you determine if you can do that for them?
check Arapahoe County to see if names match. If they do not, the customer must provide a deed showing they are the legal owner
Name the types of rebates ECCV offer?
Sprinkler bodies and high efficiency nozzles
Controllers
Rain Sensors
Toilets
What is a PRV and what does it do?
Pressure Reducing Valve-
equipment in home, generally the basement, installed on the service line designed to reduce pressure coming in from the street to prevent potential damage to home and appliances
What does CORA stand for and what does a CORA request mean?
Colorado Open Records Act
Anyone can request any records from the District and we must respond and provide the requested document within 72 business hours.
What is ECCV's Mission Statement?
Sustaining Our Community By Providing Safe, Reliable Water.
What is the amount of the two checks required to check out a hydrant meter and what are they for?
Deposit $1500
First Month of usage $545
What is the third-party we partner with and what programs do they offer?
Resource Central
Slow the Flow
Garden in a Box
Turf Removal
What company do we use for our Dome Replacement Program and how many domes do we replace a year?
Terracare. We contract with them to swap out 200 domes and replace others as needed
What is a deep injection well and how many does the District currently have?
A well that goes 10,000 feet into the ground, used to dispose of liquid waste (brine) from the RO process
The District currently has 2 DI wells
What are the 5 ECCV Strategies?
- Service to All
- Team Oriented
- Positivity
- Engaged
- Sustainability
How much is each tier and the following fees:
Tier 1
Tier 2
Tier 3
Tier 4
Trip Charge
Tamper Fee
NSF Fee
Late Fee
Sewer Fee
Admin Charge
SWA FEE
Tier 1- $4.90
Tier 2- $7.55
Tier 3- $10.90
Tier 4- $14.20
Trip Charge- $25
Tamper Fee- $300
NSF Fee- $25
Late Fee- $15
Sewer Fee- $44.50
Admin Fee- $8.00
SWA Fee- $30
How do you use a dye-tab?
Place the tabs in the toilet tank, leave the toilet for 20-30 minutes. If when you return, there is coloring in the bowl you know you have a leak in the toilet, and the flapper likely needs to be replaced.
What type and size of meters are we currently installing for residential?
3/4 5/8 inch
Badger E-series
What aquifer(s) does ECCV pull from?
Fox Hill, Arapahoe, Dawson, Laramie
What are our 5 values?
- We take happiness seriously
- We do the right thing
- We take pleasure in serving our community
- We are one mission, one team, OneECCV
- We are committed to getting better every day
What is a tap fee differential?
builders have 365 days from the initial payment to install a meter, and must install within 21 days after pick up. If not, they will be charged the difference between the tap fee in year purchased and the current tap fee.
What steps do you go through with a high use/leak customer before sending them to the Water Efficiency Team?
***check with Laura
- have they done a dye test
- have they checked their EOW
- have they signed up for EOW
- is the leak over 40 gph
- did you enter a conservation task
What are the two types of domes and what are the issues with them?
Aluminum- the aluminum disintegrates causing the dome to crumble in and leads to safety issues
Concrete- no issues