First Impressions
True or False: It's okay to check your phone while sitting with a resident.
False
This is who staff should direct concerns about workload or staffing to, instead of residents or families.
Their supervisor or manager
You sit and hold a resident’s hand when they are upset. Which value is this?
Compassion
What Church/Denomination founded The Marquardt.
Moravian Church
This is the very first thing you should do when entering a resident's room.
Knock, introduce yourself, and greet the resident by name
Keeping resident information private shows you are following this law.
HIPAA
You admit a mistake to a family and explain how you’ll make it right. Which value is this?
Integrity
Before it was known as Park Ridge, this was its original name.
Zinzendorf
True or False: It is appropriate to tell families about staffing challenges during a complaint.
False
Addressing residents by this, instead of "honey" or "sweetie," shows professionalism.
Their preferred name or title
You volunteer to help a co-worker finish rounds so residents aren’t waiting. Which value is this?
Teamwork
At Christmas time, what decoration do Moravians use to anticipate/celebrate the birth of Christ?
The Moravian Star
Where should your name badge be placed?
Above your waist - preferably on your chest to one side.
This is the best response when a resident makes a request you can’t fulfill right away.
Acknowledge the request and explain when you will follow up
You decorate a resident’s door for their birthday to make them smile. Which value is this?
Creativity
The Grove stands for these two words combined.
Growth and Love
This is the most important non-verbal communication when speaking with residents.
Eye contact
Including residents in daily decisions, like clothing or activities, promotes this principle.
Autonomy
You notice a co-worker struggling, so you step in to help while keeping a positive attitude. This action shows not just one, but two of our core values.
Teamwork and dedication
The 52 acres where The Marquardt Health Center stands today were originally owned by this doctor.
Dr. Milton Ochs