Religious
في أي غزوة استُشهد حمزة بن عبد المطلب رضي الله عنه؟
غزوة أحد
Which country won the first FIFA World Cup in 1930?
Uruguay
Which element has the highest melting point?
tungeston
What does “Touchpoint” mean in CX?
Any point of interaction between the customer and the organization
ما اسم الصحابي الذي روى أكبر عدد من الأحاديث النبوية؟
أبو هريرة رضي الله عنه.
who is the only player to have won 3 World Cups?
pele
What is the capital of Japan?
Tokyo
What does NPS measure in customer experience?
Customer loyalty / likelihood to recommend
ما هي السورة التي تُسمى بالفاضحة؟
سورة التوبة
In tennis, what is the term for a score of zero?
Love
What is the chemical symbol for Gold?
Au
What is a “Mystery Shopper” program used for in CX?
Evaluating real service quality from a hidden customer perspective
ما اسم الجبل الذي شهد أول نزول للوحي على النبي ﷺ؟
جبل النور(غار حراء)
Which country hosted the first ever modern Olympic Games in 1896?
Greece
Which desert is the largest in the world
SAHARA
What’s the difference between Customer Journey Map and Service Blueprint
Blueprint shows frontstage + backstage processes
كم كان عمر النبي ﷺ عند الهجرة إلى المدينة؟
53 سنة
who is the best football player in the world?
Messi
What is the capital of Indonesia?
Jakarta
What is the main principle of “Design Thinking?
Human-centered problem solving