The Communication Process
An exchange of information through personal, verbal or written message is what?
Communication
93% of communication is?
Non verbal communication
Saying hello & goodbye to patients, knocking before entering and introducing yourself is a type of?
Courtesy
What does SBAR stand for?
Situation, Background, Assessment, Recommendation
Specific responses that encourage the expression of feelings and ideas and convey acceptance and respect is?
Therapeutic Communication
The person who encodes and delivers the message is the __________ in the communication process
Sender
Spoken or written words that convey a specific meaning is?
Verbal Communication
Simplified speech (like baby talk) that some people use when they speak to older people is?
Elder speak
Hi, this is Mark on D4 in regards to Mrs Jones in room 5. Mrs. Jones had a fall this evening at 1800. She is reporting pain in her right hip. Otherwise no injuries are noted is an example of?
The situation
Defensive Responses, Passive or Aggressive Responses, Arguing are all examples of __________ communication strategies
Ineffective
The person who receives and decodes the message is the?
Reciever
In verbal communication, this meaning is influenced by individuals’ thoughts, feelings, ideas, or past experiences
Connotative meaning
The right to be self-directed and independent in accomplishing goals and advocating for other people is?
Autonomy
I think the pt may be disoriented due to dehydration and possibly the new surroundings. My concern is the pain and bruising on her hip is an example of?
The Assessment
This can prompt some people to talk
Using silence
Communication is an ongoing, dynamic, and multidimensional process. This refers to the?
Communication process
Personal appearance, Posture & gait, Facial expression, Eye contact, Gestures are all examples of?
Non verbal communication
Allows individuals to act in their own best interests without infringing on or denying the rights of other people
Assertiveness
What type of report will you give if a patient needs to go to a new unit or hospital to receive different medical attention?
A transfer report
This is one of the most potent forms of communication
Using touch
The ________ motivates one person to communicate with another
Referent
The ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict is?
Emotional intelligence
This type of behavior should reflect warmth, friendliness, confidence and competence
Professional behavior
This type of documentation can be paper or electronic
Written Documentation
Using “pseudo-comforting” phrases in an attempt to reassure the patient can give the patient?
False reassurance