ATS Culture & Process
This ATS agent has the most tickets assigned this month excluding Quick Tickets
Who is Monike?
This command on a Cisco switch helps determine if a copper cable is faulty or open by running a built-in diagnostic test.
What is test cable-diagnostics tdr interface [interface-id]?
This action will likely resolve any UX issues experienced in Wire.
What is clearing the browser cache?
An email is sent to Stoddart with the tech name and summary of the call
What happens when a tech calls in with no ATS case?
To verify PoE status and power draw on a Cisco switch, you’d use this command.
What is show power inline?
This useful setting can be found in the user preferences / user experience section of preferences.
What is "Current Start Page"?
The only time ATS schedules a SRO
What is when equipment submitted for a MRF is ready for pickup?
When using show interfaces on a Cisco switch, this field helps you identify congestion or speed mismatches by showing buffer overflow or dropped packets at Layer 2.
What is the input/output errors or queue drops counters?
The creation of dashboards has this frustrating condition.
What is "you have to be in the service operations workspace"?
One is saved and associated with the account, the other is only available within the case.
What is the difference between a contact and a POC?