Context Comprehension Quiz
1. What was the stated primary reason Emily called Stephen?
A. To check on his general satisfaction with Tax Relief Advocates.
B. To confirm his schedule for an in-person meeting.
C. To follow up on pending documents needed for his case.
D. To inform him that his case was closed.
C. To follow up on pending documents needed for his case.
1. What was the status of the documents Woody was required to send to Tech Advocates?
A. Woody had already mailed them and was waiting for confirmation.
B. Woody was still collecting them and needed two more weeks.
C. Woody had just received them from his CPA and stated he would be **sending them today**.
D. Woody confirmed he had not received the email from Steve.
C. Woody had just received them from his CPA and stated he would be **sending them today.
1. What is Alyssa’s role and the primary objective of this specific call with Tom?
A. Alyssa is the Senior Tax Accountant, calling to confirm his total tax liability.
B. Alyssa is a **client onboarding specialist**, whose job is to get Tom set up for **next steps with your tax professional team**.
C. Alyssa is the Billing Coordinator, calling to finalize his first payment schedule.
D. Alyssa is the Case Manager, calling to notify him that his case has been assigned.
B. Alyssa is a **client onboarding specialist**, whose job is to get Tom set up for **next steps with your tax professional team**.
2. What organization does Emily represent in the conversation?
A. The IRS.
B. Tax Preparer Services.
C. Tax Relief Advocates.
D. Accounting Solutions Inc.
C. Tax Relief Advocates.
2. What role does "Steve" hold within the organization that Woody must speak to regarding billing adjustments?
A. A tax preparer specializing in corporate returns.
B. A **settlement officer** who can adjust the billing and remove or add fees.
C. An administrative assistant handling document intake.
D. The head of the **federal tax investigation** department.
B. A **settlement officer** who can adjust the billing and remove or add fees.
2. Which of the following services were explicitly confirmed as part of Tom’s case?
A. Only the federal resolution for 2015, 2018, and 2023.
B. **Filing for 2015**, an **entity setup**, and a **federal resolution** (covering 2015, 2018, and 23).
C. Filing for the current year (2024) and setting up an Employer Identification Number (EIN).
D. Only the audit defense for the **Performance Drywall Services** business.
B. **Filing for 2015**, an **entity setup**, and a **federal resolution** (covering 2015, 2018, and 23).
3. What specific financial documentation did Emily initially ask about for 2022, which Stephen maintained he did not have?
A. Income earned.
B. Tax returns.
C. Expenses.
D. Banking statements.
C. Expenses.
3. When discussing the total fee (approximately $6,249), what specific component did Jasper/Colleen confirm was the "most expensive part" of the service package?
A. The initial $695 **federal tax investigation** fee.
B. The $300 fee for the **2024 tax preparation**.
C. The **resolution** phase, where they are negotiating the tax liability and reducing it.
D. The preparation of the corporate tax return.
C. The **resolution** phase, where they are negotiating the tax liability and reducing it.
3. What crucial financial document did the team request from Tom, even after pulling his tax transcript, and why?
A. His bank statements, to verify his address in **New York**.
B. His wife's current W2, to ensure he is compliant moving forward.
C. A **profit and loss form** for his **1099** income (specifically from Oolen Hotel Group and Singer Lake Systems Incorporated), listing whatever expenses he can remember.
D. The original corporate formation documents from the State of Texas.
C. A **profit and loss form** for his **1099** income (specifically from Oolen Hotel Group and Singer Lake Systems Incorporated), listing whatever expenses he can remember on there for now.
4. What was identified as the critical missing information required by the tax preparer to move forward with Stephen's file?
A. A signed power of attorney form.
B. The Social Security number and date of birth of Stephen.
C. Dependent information for two dependents.
D. Verification of his home address.
C. Dependent information for two dependents.
4. Why did Woody raise a concern about the quoted $300 tax preparation fee?
A. He was unhappy that his CPA, who had been working for him for 30 years, would no longer be involved.
B. The $300 fee only covered his **personal return**, but he also needs a **corporate return** prepared since that is where his income is generated.
C. He believed the fee should be waived entirely since he was already paying for the resolution service.
D. He had already paid the full $6,400 fee.
B. The $300 fee only covered his **personal return**, but he also needs a **corporate return** prepared since that is where his income is generated.
4. Why was the team requesting Tom’s spouse information for the 2015 tax year?
A. To verify the spouse’s occupation to potentially claim additional deductions.
B. Because he was filed as **married filing separately** for that year, and the team needs to check the spouse information to make sure there is no **double dipping in any deductions**.
C. To ensure they had the correct contact number for all future communications.
D. To confirm if the spouse was paying the **monthly payment plan with the IRS**.
B. Because he was filed as **married filing separately** for that year, and the team needs to check the spouse information to make sure there is no **double dipping in any deductions**.
5. Which four specific pieces of information were required for each of the two dependents?
A. Full name, date of birth, social security, and relationship to Stephen.
B. Address, school district, employer, and full name.
C. Social security, relationship to Stephen, current grade level, and health insurance provider.
D. Full name, current income, date of birth, and mailing address.
Answer: A. Full name, date of birth, social security, and relationship to Stephen
5. What action did Jasper/Colleen agree to take at the end of the call to help Woody connect with Steve?
A. Give Woody the main office number for Steve to try calling repeatedly.
B. Call Steve immediately to get his direct line and relay it to Woody.
C. Send Steve a **message** or **note** and have him **give Woody a call** to share his contact information and discuss billing.
D. Personally arrange a three-way call between herself, Steve, and Woody.
C. Send Steve a **message** or **note** and have him **give Woody a call** to share his contact information and discuss billing.
5. Which two required actions must Tom take regarding his compliance obligations during this initial phase of the case?
A. He must send back all prepared forms without any changes and only communicate using **949 phone numbers**.
B. He must obtain his dependent social security numbers and confirm if he had **health insurance** in 2015.
C. He must let the firm know right away if he receives any **notices from the IRS**, and he must **continue making timely payments** on any current installment agreement arrangements.
D. He must immediately download the client portal app and disclose all assets within **10 days**.
C. He must let the firm know right away if he receives any **notices from the IRS**, and he must **continue making timely payments** on any current installment agreement arrangements.