Chapter 6
In the ________ approach of going green, organizations respond to the environmental preferences of customers.
market
In organizations, people who act as catalysts and assume the responsibility for managing the change process are called ________.
change agents
________ involves defining the organization's goals, establishing strategies for achieving those goals, and developing plans to integrate and coordinate work activities.
Planning
Short-term plans are those covering ________ or less.
one year
________ involves exchanging something of value for an agreement to lessen the resistance to the change effort.
Negotiation
In the ________ approach of going green, an organization works to meet the environmental demands of its employees, suppliers, or community.
stakeholder
The two metaphors commonly used to describe the two views of the change process are calm waters and _______________.
white-water rapids.
Most companies' plans can be classified as either strategic or ________.
operational
Organizational ________ is the term used to describe change methods that focus on people and the nature and quality of interpersonal work relationships.
development
Formal planning is associated with positive ________ results.
financial
The ________ view of social responsibility holds that management's only social responsibility is to maximize profits.
classical
An individual is likely to resist change because of the feeling of ________.
uncertainty
Strategic plans are usually long term, directional, and ________.
single use
Social obligation is the obligation of a business to meet its economic and ________ responsibilities.
legal
Operational plans are usually short term, specific, and ________.
standing
Social ________ is defined as a business firm's intention, beyond its legal and economic obligations, to do the right things and act in ways that are good for society.
responsibility
Organizational change is any alteration of people, _______, or technology.
structure
________ plans are clearly defined and leave no room for interpretation.
Specific
In this approach of going green, also known as the light green approach, the organization exhibits the least environmental sensitivity.
Legal
Managers who consider the impact of their organization on the natural environment are said to be practicing ________ management.
green
The most outspoken advocate of the classical view of social responsibility is economist and Nobel laureate _________.
Milton Friedman
The appropriate order for the three-step change process is _______, __________, and __________.
unfreezing, changing and refreezing
When formal planning fails to lead to higher performance, __________ forces constrain managers' options.
external
The most outspoken advocate of the classical view of social responsibility is economist and Nobel laureate ________.
Milton Friedman
Following Hurricane Katrina in 2005, WalMart sent semis loaded with items such as bottled water, diapers, and other daily necessities to the New Orleans area. We can say that WalMart exercised social ________.
responsiveness