TTEC Values
TTEC promotes unity across teams, geographies, and functions to deliver seamless experiences and shared success.
What is "Act As One"?
He'll always let you know he's French and works in Canada
Who is Max? (Maxime)
She's the manager for our program
Who is Iffat Nakad?
Double checking your grammar, typos, etc
What is proofreading?
Minimum 95%
What is reliability? (attendance)
Not based on the Spike Lee joint.
Integrity is non-negotiable.
What is "Do the Right Thing"?
The tall haired one who met the Terminator
Who is Kai?
Your one stop shop for all things TTEC
What is Mosaic?
Getting to the point means avoiding this
What are unnecessary details?
Getting 2 of these is an occurrence
What are tardies?
Empathy is foundational. TTEC emphasizes listening first—to clients, customers, and teammates—to deliver personalized, human-centered solutions.
What is "Seek First To Understand"?
He actually uses a real microphone and not a headset
Who is Danny?
This is where you should hopefully start punching in
Describes the professional voice you should have when crafting your communication
What is tone?
81-94.9% gets you one of these
What is a Verbal?
TTEC celebrates people who bring their whole selves to work, fueling innovation and connection.
Taking your PTO supports this.
What is "Live Life Passionately"?
"Doing your job well is the baseline"
Who is Rohan?
Edit your personal details including your bank information
What is Oracle?
This essential step in crafting effective messaging involves analyzing who you're speaking to and what matters most to them.
What is evaluating your audience and understanding their priorities
Notify these folks with as much notice as possible if you need to call in.
What are Team Leads? (Supervisors)
Excellence is the goal.
Bold thinking.
Continuous improvement
Exceed expectations
What is "Reach For Amazing"?
He's doing all your punches this week so be sure to say thanks when you get a chance
Who is Ian?
Submit a ticket here if you're experiencing issues with PING ID or have a outage.
What is Global Service Desk? (GSD)
The 1st of the 5 strategies that will probably be most conducive to our role
What is Providing Important Information First?
We're going to assume you "voluntarilarily terminated" if this happens.
What are 2 absences without notification? (No Call No Show, job abandonment)