Niche Please!
This term refers to a specific target market or specialized product focus.
What is a niche?
OB
What is Outbound?
What is the main platform where agents check customer orders for BuyGoods?
What is ClickCRM?
The time frame for local delivery?
What is 5-7 or up to 10 business days?
If a reshipment is needed for a specific quantity, how to proceed?
What is Escalate to FH?
A product that helps improve blood sugar levels belongs to this niche.
What is the Diabetes/Glucose Support niche?
DPA
What is Data Protection Act?
This tool is used for timekeeping and attendance management.
What is Factorial?
When an order has been shipped out and is on its way to the customer, it shows this status.
What is Fulfilled?
Order Status where the order has just been made recenty within 3 hours.
What is Not Sent?
A supplement that helps with joint flexibility and mobility belongs to this niche.
What is the Joint Support niche?
FH
What is Fulfillment House?
The proper place to document the reason for refund or cancellation.
What is the Notes section?
It is a Global Internet Retailer, offering a safe and reliable online shopping experience focused on customer experience and service. Our company also sells various health & wellness supplements and other lifestyle products online.
What is Buygoods?
During the verification step, what should you ask the customer for?
What is Exact name appears on the account, order ID, Shipping address, Billing address, last 4 digits of card?
This niche focuses on products that boost male performance, confidence, and vitality.
What is the Male Enhancement niche?
AER
What is Acknowledgement, Empathy, Reassurance?
This tab shows the customer’s shipping details.
What is the Fulfillment tab?
This status means the customer’s orde has been received by the FH and the order is being prepared for shipment.
What is Processing?
A money reversal or transfer from the consumer's bank account, line of credit, or credit card. It is a return of money to a payer or a consumer.
What is Chargeback?
This niche includes weight loss, muscle gain, and physical performance.
What is the Fitness niche?
MBG
What is Money Back Guarantee?
A tool where we can see the description of the product that the customer is inquiring about.
What is Product Guide?
If a customer hasn’t received their package even though it’s marked “Delivered,” what should you do next?
What is advise the customer to check with household members or local post office?
Customer: “I want to change my address after ordering.” What’s your next step?
What is check the order status; if not sent, change the shipping address, processing, advise to contact courier or ask household members, fulfilled, try to contact courier for possible reroute?