Apple Intelligence
New Hotness
GB Owners
AppleCare
Positioning
100

What hero product is currently for sale that does not feature Apple intelligence

What is iPad 11th generation (A16)

100

This product has been reintroduced to provide additional choice to customers purchasing an iPad Air Magic Keyboard

What is the Magic KB in the Black color way

100

This is a great accessory to recommend to a customer that is frustrated about the sound quality from their AirPods

Belkin AirPods Cleaning Kit
100

This is the cost of Monthly AppleCare+ for an Apple Watch SE 3a.

What is $2.99

100

This action is crucial to help ensure that every customer at the personal setup table is able to be identified by name?

What is create a Personal Setup Appointment

200

This tool helps users ensure their documents, notes, messages, and emails are free of typos and grammar issues. 

What is writing tools

200

This new accessory is included with every new Apple Vision Pro with M5 inside

What is a dual knit headband 

200

This accessory for iPhone Air is not a case and is not compatible with any other iPhone. (Without Jank)

What is the iPhone air MagSafe battery pack.

200

This newer benefit will come in handy for a customer Who's Apple Watch is at the bottom of Lake Powell after a recent cliff dive.

What is loss and theft protection

200

This tag is used to identify customers that are at the Personal Setup Table that are transferring their data directly from their older device. 

What is the Arrows Icon

300
These are all of the requirements to leverage live translation if a customer purchases AirPods Pro 3rd generation

Apple intelligence capable device and enabled

on iOS 26

Apple Translate App installed

300

This is the % that unified memory bandwidth has been improved in M5. Drastically improving GPU and AI performance

what is 30%
300

This accessory would enable a customer to use their new AirPods with their older iPod shuffle, even though the customer does not want an Apple Watch

What is the AirFly

300

This is the amount that a customer would need to pay to cover more than 3 devices on AppleCare One.  Cost for each additional device.

What is $5.99

300

This option should not be used when booking an Apple Vision Pro Demo

What is overflow. Always choose the next time slot

400
How many styles of images are available using Chat GPT integration in image playground

What is 6


400

Every M5 GPU Core includes one of these in order to increase Apple intelligence performance over 4x compared to M4

What is a neural accelerator

400

DAILY DEMO!

Share how you would position new iPhone ownership instead of repairing a broken display on an iPhone 13Pro to a customer that does NOT have AppleCare.

Lets hear it, What would it actually sound like.

400

This feature can't be turned off if a customer is attempting to file a loss or theft claim.  In addition what is the process to file a lost claim for AppleCare+

What is FMI

Customer must initiate a theft or lost claim using the online portal. 

400

This is the amount of time that should be quoted for all Data Migrations when a customer purchases a new Mac and does not want to use Migration Assistant themselves

What is 24-48 hours turn around time

500

DAILY DEMO!  

Demonstrate the new updates to screenshots in iOS 26 and how it leverages Apple Intelligence

Demo screenshots and AI in iOS 26

500

M5 is produced using ultraviolet lithography, what nanometer process does M5 leverage to pack transistors even more densely on Apple Silicon

What is a 3rd generation 3 nanometer process

500

This is the cost of AppleCare One for a customer that has 6 Apple Devices across 3 Apple ID in their Family

What is 59.97$/month

500
Daily Demo!


Share how you would position AppleCare coverage for cosmetic damage for an Apple Watch

Regular Points.This is the outcome when we send a watch into the depot repair center with damage that is cosmetic only.

Daily Demo!


Share your positioning

Regular answer: Watch will be returned un repaired to the store or the customer

500

This is a detailed answer for how T-Mobile AppleCare Services works for customers 

What is device is supported through the GB for the first 2 years, then after that all repairs and warranty go through a 3rd party company called Assurant.

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