Facility & Equipment
A mat is torn
Set it aside, use another, and report it after class
You lose your voice and you have to teach a class later. You tried to find coverage last minute, but no one is available.
Use mic if available, turn down music, cue with gestures. Walk around the room instead of staying on the stage.
The mic won't turn on
Check batteries, power switch, or receiver. Try another mic. If none work, teach without it and project your voice. Report this after class.
A participant who signed up for the class shows up right on time as you are closing the door. The class is already full and a standby took their spot.
Notify them of RecSports policy. Tell them that their spot has been taken, and you would love for them to come back in the future.
“I did (blank)... should I submit a conduct form?”
You can read about what qualifies as code of conduct in the Files section of the Important Links Channel. If you’re questioning it, go ahead and submit it. If it’s not a conduct breach, you won’t receive conduct points.
A piece of equipment is missing.
Adapt exercises, share equipment, use different equipment. Report it after class.
Your class starts at 12:00. You are going to make it at 11:53 and still need to set up the mic and equipment, connect to bluetooth, and check in your participants.
OPS Collab
Music isn’t playing through the speaker.
Ensure aux/Bluetooth is connected, volume up, correct source selected. Play from another device if needed. Disconnect other users, pair again, or use aux cord.
A participant brings a friend without registering. There’s still room left in the class.
Add them as a participant.
“Where can I find the Holiday Schedule Availability Form?”
It’s in the Files section of the Important Links Teams channel.
The dry erase marker isn’t working.
Check if it was facing down. If not, flip it before throwing it away.
Borrow an extra from the activity room next door.
Use OPS collab for check in, and you and tell your participants what they need as they walk in.
Your class attendance is low.
Still give your best class—sometimes it’s just timing. Engage attendees personally.
The led lights won’t work
Try from remote and app. If not fixable, proceed without them.
A participant brings a friend without registering. There’s no room left in the class.
Tell them they can join the standby line and may be able to join the class 5 minutes before its start time.
“Where can I find the Conduct Form?”
Also located in the Important Links Teams channel → Files tab.
The AR key is missing.
Borrow from another room and notify admin after class.
You realize you planned too short of a workout.
Repeat a circuit, make up a new circuit as you go, teach a longer cool-down. Take a long time with announcements after class.
None of the iPads are charged.
Plug all iPads in, use RSConnect on your Phone, clock in on the computer.
A participant is insisting they signed up for your class, but they aren't on your class roster.
Ask to see their confirmation email they would have received when they registered for your class.
You NEED to use AR3 for your audition. You procrastinated. You can’t find the Activity Room Reservation Request Form!
Check the Important Links channel. All active forms are stored there. If you know the room is available before your class, go in before your class and film without filling out the form.
The bike strap in the cycle room is broken.
Look in Files in the Important Links Channel to watch the demo on how to fix it.
You’re running late due to traffic.
Call the facility to have OPS check in your participants. have a backup plan or start as soon as you arrive. Notify admin after the class and submit a conduct form.
The clock in the room isn’t working.
Use your phone or watch to time the class.
A participant leaves your class and never comes back. Their stuff is still in the activity room.
Ask the people who the participant came with. If they didn't come in with any friends, call a code pink on the radio. Then, file an incident report.
I had an emergency cancellation and need to message my participants, but I forgot the RSConnect password.
It’s listed in the Important Links Teams channel. Please check there before asking!