Docebo
What was the name of Docebo when it was first created by Claudio Erba?
Spaghetti Learning
What does GDRR stand for and how is it calculated?
Gross Dollar Retention Rate
(Beginning ARR – Downgrades – Churn) / Beginning ARR
True or False: For every $1 spent on training, there is $30 return in productivity
TRUE
Source: peoplegoal.com
What departments make up Docebo CX?
Professional Services and Customer Success
What are the 6 Docebo Core Values
Simplicity
Accountability
Togetherness
Curiosity
Innovation
Impact
What is our Retention Rate target? What is our current Retention Rate (either YTD or for last quarter)?
Target is 90% or higher - best in class is above 95%
Current YTD - 82.3%
Last Quarter - 85% (84.49)
Rate these in order of which delivery method offers the highest knowledge retention rate:
In person (ILT)
eLearning
Reinforced MicroLearning
Microlearning 150% retention
eLearning 25-60% retention
ILT 8-10%
CRO Mark Kosoglow worked at both Catalyst and Outreach before becoming a founder and advisor. Which company did he work for the longest?
Outreach - 8 Years
How many offices does Docebo have globally?
11
Toronto and Ottawa
Athens and Atlanta
Milan and Biassono
Munich
London and Paris
Dubai
Melbourne
Lowest Major - 1.74%
Commercial - 2.5
Enteprise - 2.25
How often does a typical enterprise organization replace or upgrade its LMS?
Every 3 years
Who is the most tenured employee in CX?
Alan Stewart, 9 years. Started January 18, 2016
Will also accept
Ashley Jordan, 7 years 11 months, beating Shaune by only a month!
How many employees does Docebo have?
954
This year we got a look at overall customer adoption trends. What were one of our key findings?
Acceptable Answers
1 - TTV is too slow: On average customers do not start to adopt our platform until month 5.
2 - Average adoption is poor: Overall adoption is in the 30% range; healthy would be 60-80% range.
3 - We can see churn coming: Usage will drop and continue to decline 12 months prior to churn.
What is the shelf-life of job skills?
Meaning how often would someone need to upskill or re-skill to remain up to date
2-3 years
How many Customer Success Managers do we have and how many Senior Customer Success Managers?
32 CSMs
11 Seniors
When is Alessio Artuffo's birthday?
August 18 - He is a Leo
What are Docebo's top 2 Primary Churn Reasons?
Services/Adoption - Implemented but not adopted
Financial - Forced consdoliation
What are the 2 key components of LMS ROI?
1) Cost savings (training overhead)
2) Productivity/Performance gains
What is our 2026 mantra?
Your Value, Realized