MSBs
Which Mentor document guides you in handling calls about MSB’s?
Mandatory Supplemental Benefit Overview Medicare
Which Mentor document refers to handling calls about OSBs?
Medicare OSB Call Overview
Which Mentor document will you find call handling procedures for FSBs?
Free Standing Benefits Calls Overview
Which Mentor document is referenced for VAIS details?
Which Mentor document is referenced for VAIS details?
True or False.
Members must pay an extra premium to enroll in an MSB.
False.
When a member enrolls in an OSB is there an additional premium cost for the benefit?
Yes.
Which Humana department handles all customer service issues about FSBs?
Humana's CompBenefits department
Who is eligible for a VAIS?
Any current Humana member
Name Humana’s incentive program that rewards members for completing eligible health activities like preventive screenings and exams.
Go365
Where will you find coverage information for a member’s MSB?
The Mandatory Supplemental Benefits (MSB) section in DEBUT.
OSB’s are recognized by their own plan name. What name will display in DEBUT?
If the benefit in question is available on the member’s plan, it will show as MyOption.
How are members with an FSB Dental or Vision plan identified in CRM?
The Product field will show Dental CB or Vision CB for CompBenefits
VAIS include health and wellness, meals, and discounts. Name three types of VAIS discounts available.
Dental, Vision, Hearing, OTC, Rx