Stop Pay
How long are stop pays good for?
What is 6 months
Moving a payment from the original account
What is letter 100517
Customer cancelled a transaction, the wait time to open up a claim
What is 10 days 10 calendar days and 15 calendar days for recurring billing
Richard paid his bill via cash, how do we do a missing payment?
What is Cash payments cannot be disputed.
Doris got a cash advance from Sheetz, her money never came out of the machine, can this be disputed? If so, what would be the reason code?
What is yes, Non-receipt of goods or services
What are some reasons we can not do a stop pay?
What are installment payments, non recurring charges
Letter that is send on the account that a payment is getting transferred to.
What is letter 100225
Miss Betty ordered a Red dress and instead she got a blue dress, can this be disputed? If so what would be the reason code?
What is yes, reason code would be Quality of Goods and Services.
Posting time for Mailed checks and Money orders
What is 10 calendar days
Harry states he has a charge on his card for Apple.com in the amount of $75.00, which is done through applepay. Can this be disputed? If so what would be the reason code?
What is no, this is an inconvenience and if he does not recognize this transaction he would have to be transferred to Fraud.
What must the customer do first before putting on a stop pay?
What is cancel with the Merchant
In writ work, what letter is being sent for an inconvenience
What is letter 100230
Billy has a transaction for $518.00 that he does not recognize, can we open up a dispute, if so what would be the reason code?
What is no, this should be transferred to the fraud department since it is over $500
Lucas's check that was sent 20 days ago did not post to his account, what questions would we ask first?
What is did this clear your bank account
Nancy received her new phone, a week later the screen broke and she would like to dispute this charge. Can she dispute this? If so what would be the reason code?
What is no, this is considered an inconvenience. When she received the item it was not broked so the merchant did what they were suppose to do.
What is the Minimum and Maximum range for a stop pay?
$0.01 to $100.00 over the transaction amount.
Unless the customer request a different amount.
In writ work, what letter is being sent for Merchant issued a full credit
What is letter 100210
Items purchased were delivered to account but customer encountered issue afterwards, resulting in inability to play game or use purchased items. Can this be disputed? If so what would be the reason code?
What is no, this is considered an inconvenience
Credit balance is on Susie's it account, she would like to have it moved to her More account, how do we go about moving it?
What is Discover does not move credit balances from one account to another
Agnes called in and can not hear what the agent is saying, she states she is deaf in one ear, what would the agent do?
What is, Offer ADA, ask if I speak up will that help?
What are the talking points when doing the stop pay?
What is inform customer a letter with stop pay details will be sent.
Talking points do not need to be read.
In wirt work when queueing for a mismatch name and address what letter is sent
What is letter 100618
A porch pirate took John's package off his porch and was unable to enjoy his new ipad. Can this be dispute? If so, what is the reason code?
What is no, this is considered an inconvenience and thy would need to work with the merchant or delivery service.
Noah's payment was posted to his mother's account, Noah told us his mother is on speaker phone, what do we need to say to Noah's mother first?
What is, this call may be monitored or recorded
Benjamin stated that he had bed bugs when he stayed at the Red Roof in, can he put in a dispute? If so what would be the reason code