Tough Talks
What is one main goal of this training session?
To feel more confident preparing for and navigating hard conversations
Benefit of planning talking points
Helps you stay focused and confident
What does “conflict” mean at work?
When people don’t agree or have a problem with each other.
Why feedback matters
Improves performance and builds trust
Examples of difficult conversations
Asking for a raise, performance reviews, conflict with coworkers.
Why environment matters
It helps both people feel safe and open.
What causes most workplace conflicts?
Miscommunication or misunderstanding
First key step before giving feedback
Prepare specific examples and stay objective.
Before starting a difficult conversation you could
Plan ahead and stay professional
Risk of procrastinating
Issues grow bigger or become harder to solve.
What should you do first when a conflict starts?
Stay calm and listen
Emotional intelligence importance
Helps manage emotions and respond respectfully.
Why bring up the conversation quickly
To prevent misunderstandings and avoid building tension
Reminder when emotions rise
Stay professional and focus on the goal, not emotions.
Why is it important to solve conflicts early?
So problems don’t get worse or hurt teamwork
Language to make feedback collaborative
Use “we” and “I” statements, not blame language.