Analysis Paralysis
This simple but powerful metric is used to measure member and employee loyalty and satisfaction.
What is Net Promoter Score (NPS)
Sunward measures success using these four Key Results.
What are: NPS, Loan Originations, Core Deposits, and Net Income growth.
These three responder groups are used when calculating Net Promoter Score (NPS).
What are promoters, passives and detractors.
An increase in this metric indicates that Sunward is successfully attracting and retaining customer funds in checking and savings accounts.
What is "Core Deposit Growth"?
To determine NPS, calculate using this formula.
What is the % Promoters minus the of % Detractors?
NPS=% of Promoters−% of Detractors
This figure represents the total profit of Sunward after all expenses, taxes, and provisions are subtracted from revenue.
What is Net Income?
Respondents who give a score of 9 or 10 on the NPS survey fall into this group.
Who are promoters?
This term refers to the process of creating new loans and disbursing funds to borrowers.
What are Loan Originations?
If more respondents are Detractors than Promoters, this happens to your NPS.
What is it becomes negative?
Higher loan originations contribute to Sunward's revenue primarily through this type of income.
What is interest income?